Richard Souza
Manhattan,NY
Summary
With over 10 years of proven success in the global Spa & Beauty industry, I bring a wealth of expertise in operations management, team leadership, and business development. I have effectively managed both large and small teams across various specialized sectors, including Medi-Spa, Acupuncture, Massage Therapy, and Esthetics, consistently delivering outstanding training outcomes and driving operational excellence. As a dedicated Wellness Leader, I am adept at meeting and exceeding organizational goals through structured, results-driven strategies and a commitment to continuous improvement. My ability to lead under pressure, adapt to dynamic environments, and implement efficient processes has consistently contributed to enhancing brand reputation and maximizing client satisfaction.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Director of Operations
QC Spa New York
12.2022 - Current
- Improved operational efficiency by streamlining processes and implementing innovative solutions.
- Led cross-functional teams for successful completion of projects, resulting in increased productivity.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Spa Director
Naturopathica Spa & Healing Center
02.2022 - 12.2022
- Administering payroll, accounting and purchasing.
- Implementing successful updates to operations according to latest market trends and customer preferences.
- Directing all day-to-day operations of 2 busy Spas, located in Manhattan/NYC area.
- Maximizing efficiency through time management and staff supervision to boost productivity.
- Inventory control
- Recruit, hire and train new employees.
- Continuous develop and implement marketing strategies.
- Sustained operational efficiency, employee performance levels and customer service standards to increase overall spa profits by 20%
Spa & Salon Director
One Spa World
03.2015 - 12.2021
- Worked on worldwide Luxury Cruise Line visiting over 60 countries
- Customer Focus - Delivers exceptional customer experience, Holland America, Royal Caribbean, 13 ships
- Daily operation and performance of spa, salon, gym, Medi-spa and retail areas
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
- Developed and implemented marketing strategies.
Spa Manager
Aire Ancient Baths, NYC
10.2020 - 07.2021
- Achieving sales targets and goals – Sales Training
- Stock/Inventory Control
- Payroll and hiring
- Maximized efficiency through time management and staff supervision to boost productivity.
- Managed activities related to staff training, treatment procedures, inventory management and marketing
Education
ALPS – Accelerating Leadership Performance Series Effective Communication Coaching for maximum results Emotional Intelligence -
Royal Caribbean Cruise Lines
Miami, FL2019
Intensive Management Training ( London & Miami) -
Steiner Transocean Ltd.
London, UK01.2015
Skills
- Organization and Time Management
- Training and Development
- Self-Motivated
- Multitasking Abilities
- First Aid/CPR
- Flexible and Adaptable
- Process Improvements
- Operations Oversight
- Capital Spending
- Process Improvement
- Leadership training
- Business Management
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Italian
Full Professional
English
Native or Bilingual
Timeline
Director of Operations
QC Spa New York
12.2022 - Current
Spa Director
Naturopathica Spa & Healing Center
02.2022 - 12.2022
Spa Manager
Aire Ancient Baths, NYC
10.2020 - 07.2021
Spa & Salon Director
One Spa World
03.2015 - 12.2021
ALPS – Accelerating Leadership Performance Series Effective Communication Coaching for maximum results Emotional Intelligence -
Royal Caribbean Cruise Lines
Intensive Management Training ( London & Miami) -
Steiner Transocean Ltd.
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programs4-day work weekInterests
Reading
Hiking
Cooking
Outdoors
Traveling
Similar Profiles
SERGE TUCKERSERGE TUCKER
Head Lifeguard at QC SpaHead Lifeguard at QC Spa
VIVIANA MOYANOVIVIANA MOYANO
Esthetician at HARMONY Spa New YorkEsthetician at HARMONY Spa New York
Hannah Vaune RussellHannah Vaune Russell
Master Esthetician at Skin Spa New YorkMaster Esthetician at Skin Spa New York