Richard Springer
Grand Prairie,Tx
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
35
35
years of professional experience
Work History
Service Manager
1st Choice Air Solutions
Fort Worth, Tx
06.2024 - 08.2025
- Overseeing Service Technicians daily duties, assisting with any technical help with service technicians and installs, perform Manual J, D, S load calculations.
- Led service operations, ensuring timely and efficient resolution of customer inquiries and issues.
- Resolved customer complaints in professional and timely manner.
- Managed an team of technicians, ensuring timely completion of projects and high-quality workmanship.
RNC Supervisor
Eleet Mechanical Group
Mansfield, Tx
08.2023 - 06.2024
- Performing Manual J load calculations for residential new construction homes, ordered small material and equipment from Lennox, Trane and Carrier for new construction HVAC installs.
- Supervised daily operations, ensuring compliance with safety protocols and quality standards
- Coordinated project timelines, aligning resources to meet operational objectives effectively.
Quality Control and Purchasing
Houk Air Conditioning
Arlington, Tx
01.2019 - 07.2023
- Ordering all residential equipment from Trane, Carrier and Lennox.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Oversaw quality control processes to ensure compliance with industry standards.
- Conducted regular audits of production lines to identify and rectify non-conformities.
- Negotiated contracts with suppliers, ensuring favorable terms and conditions.
- Managed vendor relationships, fostering collaboration and improving service delivery.
- Streamlined inventory management systems to enhance efficiency and reduce waste.
Service Manager
Houk Air Conditioning
Arlington, Tx
01.1999 - 01.2019
- Scheduled 8 changeout crews.
- Supervised 17 technicians.
- Developed a system to help process warranty claims from manufacture parts.
- Led service operations, ensuring timely and efficient resolution of customer inquiries and issues.
- Developed training programs for staff, enhancing team performance and service quality.
- Implemented process improvements that increased workflow efficiency and reduced operational delays.
- Managed inventory systems to maintain optimal stock levels and ensure availability of essential parts.
- Oversaw scheduling to optimize technician assignments and improve customer satisfaction ratings.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Technician
Houk Air Conditioning
Arlington, Tx
08.1998 - 12.1998
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance checks to enhance system efficiency and longevity.
- Mentored junior technicians, providing training on best practices and safety protocols.
- Explained diagnostic findings to customers and outlined repair or service options.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Service Technician & Installation
Lee Air Conditioning
Arlington, Tx
05.1990 - 08.1998
- Diagnosed and repaired HVAC systems, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance checks to enhance system efficiency and prevent breakdowns.
- Implemented quality control measures that reduced service errors and increased customer trust.
- Utilized diagnostic tools for identifying malfunctions, leading to timely repairs and minimized downtime.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Education
Associate of Applied Science - HVAC
TCC
Fort Worth, TX05.1993
Skills
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Workplace safety
Timeline
Service Manager
1st Choice Air Solutions
06.2024 - 08.2025
RNC Supervisor
Eleet Mechanical Group
08.2023 - 06.2024
Quality Control and Purchasing
Houk Air Conditioning
01.2019 - 07.2023
Service Manager
Houk Air Conditioning
01.1999 - 01.2019
Service Technician
Houk Air Conditioning
08.1998 - 12.1998
Service Technician & Installation
Lee Air Conditioning
05.1990 - 08.1998
Associate of Applied Science - HVAC
TCC