Summary
Overview
Work History
Education
Skills
Technical Skills
Timeline
Generic

Richard Steiner

Mableton,GA

Summary

A dynamic professional with a proven track record, specializing in application design and development, customer support, and operational analysis. Leveraged teamwork and problem-solving skills to enhance software solutions and optimize outcomes, ensuring customer satisfaction and operational excellence. Skilled in developing long-term strategies and leading cross-functional teams to success.

Overview

20
20
years of professional experience

Work History

Expert Customer Application Support

SITA
01.2012 - 12.2024
  • Application subject matter and technical expert for multiple support teams.
  • Created customized reports and dashboards to monitor application behavior and track key performance indicators.
  • Experience providing 24x7 on-call support for operationally critical applications.
  • Hands-on experience with the entire development process from initial design through testing and SQA.
  • Team player. Has worked with both programmers and non-technical customers on a variety of projects.
  • Focused on customer satisfaction and on providing flexible long-term solutions to customer problems.


Lead Analyst, Customer Application Support

SITA
09.2004 - 01.2013
  • Application designer, developer, and primary support for business critical applications.
  • Optimized system operational awareness by creating customized reports and dashboards for monitoring application behavior and tracking key performance indicators.
  • Experience providing 24x7 on-call support for operationally critical applications at a major airline.
  • Hands-on experience with the entire development process from initial design through testing and SQA.
  • Team player. Has worked with both programmers and non-technical customers on a variety of projects.
  • Focused on customer satisfaction and on providing flexible long-term solutions to customer problems.

Education

Bachelor of Science - Computer Science

Minnesota State University, Mankato
Mankato, MN

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Technical Skills

Development Environments: RHEL, Solaris, Workshop, gdb/ddd, Tuxedo, MQ, Oracle, Sybase/SQL, Unisys OS1100/OS2200, Unisys A-Series MCP (MARC), TIP/HVTIP, USAS, UNIMATIC/AIS, COMS, DPS, DMS1100, DMS II, RDMS/SQL, Eclipse, NetBeans/BlueJ


Languages: C, C++, bash shell scripting, Perl, PHP, awk, COBOL, SQL, FORTRAN, MASM1100, ECL, WFL, CALL, SSG, Algol, Pascal, REXX, BASIC, Java


Development Tools: git, cvs, sccs, cscope, Sun Workshop, DDD/gdb, IACULL, FormGEN, SCSCCF, PCR, TTS/ScriptGEN, PSIGEN, CANDE, DMS/INQUIRY, TSO/ISPF, ChangeMan, InfoMan, HEAT

Timeline

Expert Customer Application Support

SITA
01.2012 - 12.2024

Lead Analyst, Customer Application Support

SITA
09.2004 - 01.2013

Bachelor of Science - Computer Science

Minnesota State University, Mankato
Richard Steiner