Richard Stevens
Rochester,NY
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Bob Johnson Auto
Rochester, NY
10.2010 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Schedule service appointments
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Greece Arcadia
06-1969
Skills
- Scheduling
- Account updating
- Microsoft Outlook
- Professional telephone demeanor
- Problem Resolution
- Customer Service
- Sales expertise
- Appointment Scheduling
- Complaint resolution
- Data Entry
Timeline
Customer Service Representative
Bob Johnson Auto
10.2010 - Current
High School Diploma -
Greece Arcadia
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