Richard Stevens
Grove City
Summary
Dedicated Tool and Equipment professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
T&E Account Support Manager
Genuine Parts Company - NAPA
08.2016 - Current
- Collaborated with sales teams to identify upselling opportunities and drive revenue growth through excellent account management.
- Coordinated cross-functional efforts between departments to resolve complex client issues efficiently and effectively.
- Served as a primary point of contact for customer (Jobber Stores), ensuring timely and accurate communication on all account-related matters.
- Successfully resolved escalated customer complaints by taking ownership of the situation and working diligently to find an acceptable solution.
- Delivered personalized support services tailored to each customers unique needs, resulting in higher satisfaction levels among customers.
- Developed strong relationships with key vendors, ensuring the customer's needs were met and driving repeat business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Identified and communicated customer needs to supply chain capacity and quality teams.
NAPA Columbus DC Customer Service
Genuine Parts Company - NAPA
01.2007 - 07.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
General Warehouse Associate
Genuine Parts Company - NAPA
09.2002 - 01.2007
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Operated RF scanners to track merchandise and verify contents of containers.
- Consistently lifted materials weighing as much as 75 pounds.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
Bachelor of Science - Computer Information Systems
Ohio Dominican College
Columbus, OH05-2002
Skills
- Data-driven decision making
- Technical aptitude
- Positive attitude
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Computer skills
- Team collaboration
- Relationship building
- Continuous improvement
Timeline
T&E Account Support Manager
Genuine Parts Company - NAPA
08.2016 - Current
NAPA Columbus DC Customer Service
Genuine Parts Company - NAPA
01.2007 - 07.2016
General Warehouse Associate
Genuine Parts Company - NAPA
09.2002 - 01.2007
Bachelor of Science - Computer Information Systems
Ohio Dominican College
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