Richard Stoddard
Wesley Chapel,United States
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service. Well-versed mixologist with diverse menu of memorized drink recipes. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Bartender / Senior Bartender
Viking Cruises
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Bartender / Bar Manager
Newfound Lake Inn
07.2023 - 02.2024
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Served high customer volumes during special events, nights, and weekends.
Head Bartender
Norwegian Cruise Line
05.2019 - 07.2023
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained all new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Served high customer volumes during special events, nights, and weekends.
Bartender / Server
Bahama Breeze Island Grille
03.2011 - 05.2019
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
Server Shift Leader
Rainforest Cafe
08.2017 - 12.2018
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Merchandiser
Disneyworld Parks
05.2011 - 01.2019
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
- Monitored and replenished display inventory and restructured according to available stock.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Server / Bartender
Bahama Breeze Island Grille
02.1999 - 08.2006
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Realtor Sales Associate
KB Home
07.2006 - 08.2008
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Advised and informed prospective clients on current market activities and conditions.
Real Estate Agent
7 Oaks Realty
08.2008 - 06.2010
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Real Estate Agent
Keller Williams Realty
06.2010 - 06.2013
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Education
Forest High School
Ocala, FLReal Estate License -
Bob Hogue Real Estate School
TampaSkills
- Safe Work Practices
- Cocktail Knowledge
- Suggestive Selling
- Equipment Maintenance
- Guest Satisfaction
- Safety Awareness
- Aloha POS
- Staff Training
- Labor Cost Controls
- Staff Scheduling
- Shift Scheduling
- Marketing and Sales
- Counting Money
- Team Leadership
- Hospitality and Accommodation
- Fire Safety Regulations
- Safe Serving Knowledge
Certification
- Merchant Mariner Credentials
- T.W.I.C Credentials
- Proficiency in Survival Craft Certification
- T.I.P.S. Certification
- Diageo Certification
- Barsmarts / Barsmarts
- Level 1 Cicerone / Certified Beer Server
Timeline
Bartender / Senior Bartender
Viking Cruises
02.2024 - Current
Bartender / Bar Manager
Newfound Lake Inn
07.2023 - 02.2024
Head Bartender
Norwegian Cruise Line
05.2019 - 07.2023
Server Shift Leader
Rainforest Cafe
08.2017 - 12.2018
Merchandiser
Disneyworld Parks
05.2011 - 01.2019
Bartender / Server
Bahama Breeze Island Grille
03.2011 - 05.2019
Real Estate Agent
Keller Williams Realty
06.2010 - 06.2013
Real Estate Agent
7 Oaks Realty
08.2008 - 06.2010
Realtor Sales Associate
KB Home
07.2006 - 08.2008
Server / Bartender
Bahama Breeze Island Grille
02.1999 - 08.2006
Forest High School
Real Estate License -
Bob Hogue Real Estate School
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