Richard Stone
Springfield ,IL
Summary
Driven, results-oriented professional with a proven track record in project management and communication, coupled with a robust background in comprehensive administrative support. Known for adeptly navigating complex projects, fostering professional relationships, and optimizing operational efficiencies. My foundation for success is in the administrative processes, including exceptional organizational skills, attention to detail, and the ability to manage multiple priorities effectively. Committed to driving organizational success through effective leadership and streamlined operations.
Overview
12
12
years of professional experience
Work History
Project Manager/Sales Expert
CoLiant Solutions
07.2022 - 06.2024
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, schedules, milestones, and budget requirements, ensuring optimal results within needed timeframes.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Planned, designed, and scheduled phases for large projects.
- Managed incoming and outgoing communication with multiple agencies to ensure compliance and scheduling needs were met.
- Exceeded sales targets consistently by identifying new opportunities and successfully closing deals.
Sourcing Specialist
Levi, Ray & Shoup
09.2021 - 07.2022
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Coordinated scheduling with all hiring managers.
- Generated specific candidate pool for career opportunities through evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Assisted in developing recruitment strategies to identify qualified candidates and build network.
- Verified applicant references and employment details.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
Personal Assistant
Wrenda Waters
02.2019 - 09.2021
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Maintained confidentiality and discretion while handling sensitive personal information.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
Service Desk Analyst
RL Canning
05.2019 - 12.2019
- Engaged in user support interactions via telephone, chat and email platforms
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
- Diagnosed and resolved user system functionality issues to enable completion of desired operations
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Retail Sales Consultant
AT&T.
06.2015 - 05.2019
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided IT support for customers devices (phones, tablets, and computers).
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Assistant Store Manager
GameStop
02.2013 - 04.2015
- Determined solutions for clients promptly and professionally
- Established relationships with new customers, executing a well- developed sales process to maximize both customer satisfaction and sales opportunities
- Addressed customer concerns and issues
- De-escalated situations and aligned proper expectations for the resolutions required
- Managed and established business accounts with within the area
- Oversaw deposits, processed financial transactions and maintained inventory
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Coached 8 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 17%
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Assisted Manager in interview process of prospective employees and provided feedback
- Utilized company tools to diagnose opportunities and develop action plans to improve performance based on reviewing profit & loss reports.
Sales Manager
HH Gregg
01.2012 - 02.2013
- Developed innovative marketing campaigns to increase engagementwith target demographics and drive brand exposure
- Coached employees in successful selling methods and encouragedcross-selling to drive revenue
- Developed value-added solutions and approaches by leveraging trendsin customer marketplaces and industries
- Developed and implemented comprehensive salesperson trainingprogram
- Supervised sales team of 16 people, stepping in to support employeesand deliver smooth sales processes for clients
- Handled all customer relations issues pleasantly, enabling quickresolution and client satisfaction
- Interviewed and hired perspective employees.
Education
Lincoln Land Community College
Skills
- Project Management
- Schedule Management
- Project planning
- Budgeting and forecasting
- Document Management
- Communications
- Data review
- Processes and procedures
- Outlook
- MS Office Suite
Timeline
Project Manager/Sales Expert
CoLiant Solutions
07.2022 - 06.2024
Sourcing Specialist
Levi, Ray & Shoup
09.2021 - 07.2022
Service Desk Analyst
RL Canning
05.2019 - 12.2019
Personal Assistant
Wrenda Waters
02.2019 - 09.2021
Retail Sales Consultant
AT&T.
06.2015 - 05.2019
Assistant Store Manager
GameStop
02.2013 - 04.2015
Sales Manager
HH Gregg
01.2012 - 02.2013
Lincoln Land Community College
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