Molly Stout
Littleton,CO
Summary
Experienced insurance professional with several-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Consultant I
National General Insurance Company
Winston-Salem, NC
04.2014 - Current
- Investigate and evaluate bodily injury claims, to determine liability and extent of damages.
- Review insurance policy language to determine appropriate levels of coverage and assist with approval or denial decisions.
- Providing customer service to insureds by communicating information and actively listening to concerns. Providing updates and explaining claims processes.
- Review, evaluate and adjust claims to promote fair and prompt settlement.
- Develop relationships with attorneys, negotiate settlement of claims to ensure fair outcomes.
- Maintain a high level of knowledge regarding state-specific laws governing bodily injury claims.
Inside Claims Specialist
Liberty Mutual Insurance
Centennial, CO
01.2009 - 04.2014
- Handled commercial auto claims which included heavy equipment and garage keeper's losses.
- Responsible for interpreting insurance policy documents in order to determine applicable coverages.
- Experience in handling fire and theft losses.
- Worked closely with agents and underwriting.
Claims Representative
Bristol West Insurance/Farmers
Centennial, CO
01.2008 - 01.2009
- Non standard, personal lines auto claims handling.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Analyzed police reports, medical records, witness statements, photographs, and other evidence to assist with coverage and liability investigations.
- Reviewed estimates prepared by appraisers or auto body shops regarding the cost of repairs to vehicles involved in total loss claims.
- Ensured that all paperwork associated with total loss claims were completed accurately and submitted on time.
- Negotiated settlements between claimants and insurers while ensuring fair compensation was provided in a timely manner.
Claims Representative
Sentry Insurance
Englewood, CO
01.2004 - 01.2008
- Non standard, personal lines auto claims handling.
- Evaluated facts of the case to determine extent of liability and damages.
- Interpreted insurance policies to ensure proper application of coverage provisions in each particular case.
- Negotiated with claimants and attorneys regarding bodily injury settlements.
Education
Associates Degree - Legal Studies
Barton County Community College
Great Bend, KS05-1988
Skills
- Claims investigation
- Liability assessment
- Coverage determination
- Settlement negotiation
- Customer communication
- Policy interpretation
References
Available upon request.
Certification
- Texas Non Resident license
- Wyoming Non Resident license
Timeline
Senior Consultant I
National General Insurance Company
04.2014 - Current
Inside Claims Specialist
Liberty Mutual Insurance
01.2009 - 04.2014
Claims Representative
Bristol West Insurance/Farmers
01.2008 - 01.2009
Claims Representative
Sentry Insurance
01.2004 - 01.2008
Associates Degree - Legal Studies
Barton County Community College
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