Summary
Overview
Work History
Education
Skills
Timeline

Richard Stuart

Santa Cruz,California

Summary

At my 39 years at Erik's DeliCafe I Started as a sandwich maker and cashier. I quickly moved up to night supervisor, assistant manager then location manager within less than a year.

Before that I was also part of the management team at Togos when they were young, there were only 3 locations when I started.

I am skilled in POS programming (Casio models 7300 and tk2100) and computer programming (Basic, Fortran, Cobol and PL1 languages}. I am a Seasoned Operations Manager and talented leader with 45 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

44
44
years of professional experience

Work History

Operations Manager

Erik's DeliCafe
05.1979 - 06.2023
  • Devised processes to boost long-term business success and increase profit levels.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained management personnel for company owned locations. Trained franchisees in company polices and procedures.
  • Maximized Sales and Profit..
  • Performed weekly inspections of up to 15 location, both company owned and franchisee, for food safety, quality and freshness, speed and quality of customer service, compliance with company policy with respect to employee uniforms, facility maintenance, financial reporting,and other operational paperwork.
  • Attended the bi-weekly Network Marketing and Product Review Board meetings.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Was Data Processing Manager for a time, overseeing sales entry, vendor payments and payroll until we outsourced those functions.

Supervisor

CVScaremark
06.2022 - 02.2023
  • Monitored workflow to improve employee time management and increase productivity.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

No Degree - Information Science

University of California - Santa Cruz, Santa Cruz, CA

Associate of Science - Mathematics

Cabrillo College, Aptos, CA
06.1975

Also studied physics and computer programming when computers were new (there were only 3 computers in Santa Cruz county at the time, at Plantronics, Santa Cruz County Offices and UCSC)

Skills

  • Multi-Unit Operations Management
  • Data Archiving
  • Business Process Re-Engineering
  • Cost Containment
  • Policy and Procedure Implementation
  • Supply Chain Distribution
  • Staff Management
  • Project Development
  • Staff Training
  • Financial and Cash Flow Analyses
  • Report Generation
  • Planning and Implementation
  • Business Planning
  • Process Improvement
  • Quality Assurance and Control
  • Employee Motivation
  • Team Leadership
  • Product Management
  • Operation Monitoring
  • Microsoft Office Suite Expertise
  • Schedule Oversight
  • Microsoft Office Expertise
  • Interpersonal Communications
  • Market Growth
  • Process Improvement Strategies
  • Systems Implementations
  • High-Pressure Environments
  • Productivity Improvement
  • New Product Introduction Strategies
  • Operations Oversight
  • Invoice Processing
  • Recruiting and Hiring
  • Conflict Mediation
  • Project Planning
  • Finance Understanding
  • Budgeting and Cost Control
  • Customer Relationship Management
  • Regulatory Compliance
  • Expense Reports
  • Performance Monitoring and Evaluation
  • Revenue Generation
  • Multi-Site Operations
  • Employee Relations
  • Inventory Control
  • Management Training
  • Management
  • Sales

Timeline

Supervisor - CVScaremark
06.2022 - 02.2023
Operations Manager - Erik's DeliCafe
05.1979 - 06.2023
University of California - Santa Cruz - No Degree, Information Science
Cabrillo College - Associate of Science, Mathematics

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Richard Stuart