Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Sullivan

California,MD

Summary

A seasoned leader in emergency services, Excel in high-pressure situations, demonstrated through a proven track record at OUC 911 and the Washington DC Fire Department. My expertise in emergency management and exceptional decision-making abilities, coupled with a commitment to public safety and teamwork, drive continuous improvement and operational excellence.

Overview

28
28
years of professional experience

Work History

Assistant Watch Commander 911

OUC 911
05.2024 - Current
  • Supervised daily shift operations, providing guidance and support to officers in the field as needed.
  • Adapted quickly to changing situations by making informed decisions based on available information and resources.
  • Maintained accurate records of all watch activities, ensuring compliance with departmental policies and legal requirements.
  • Contributed to policy revisions and updates to ensure alignment with best practices.
  • Demonstrated exceptional leadership skills in high-pressure situations, maintaining composure and motivating team members to perform at their best.
  • Managed personnel scheduling effectively to ensure adequate coverage during peak times without sacrificing work-life balance.
  • Coordinated with external agencies in emergency situations, facilitating effective collaboration and resource sharing.
  • Handled administrative requirements, maintained records and submitted operational reports.

Firefighter

Washington DC Fire Department
07.1996 - 03.2022
  • Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
  • Mentored new firefighters by sharing knowledge and experience, fostering a supportive learning environment for professional development.
  • Increased firefighter skill levels by providing ongoing training sessions on new equipment use, rescue techniques, and hazardous materials handling.
  • Saved lives and protected property by swiftly executing firefighting techniques during numerous incidents.
  • Provided critical medical assistance to injured individuals at incident scenes utilizing CPR certification and basic EMT skills when necessary.
  • Maintained optimal fire station conditions by overseeing daily equipment checks, facility repairs, and inventory management tasks.
  • Inspected apparatus, equipment, grounds, and stations for proper order and condition.
  • Enhanced teamwork among crew members through regular training exercises and collaboration in high-pressure situations.
  • Promoted a culture of safety within the fire department by adhering to established protocols in both routine activities and emergency situations.
  • Led successful search-and-rescue missions to locate missing persons or trapped individuals during fires or natural disasters.
  • Developed strong relationships with fellow first responders by participating in joint training exercises and supporting mutual aid agreements.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Inspected equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
  • Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
  • Trained new firefighters to comply with safety protocols and equipment usage.

911 Dispatcher

St .Mary's Co ECC
03.2000 - 05.2014
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Answered calls from automatic routing system and took basic information from callers.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
  • Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.

Education

GED -

Bladensburg HS
Bladensburg, MD

Skills

  • Public Safety
  • Emergency Management
  • Policy Enforcement
  • Operational Oversight
  • Discipline and Focus
  • Teamwork and Loyalty
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Situational Awareness
  • Conflict Resolution
  • Professionalism
  • Interpersonal Communication
  • Time management abilities

Timeline

Assistant Watch Commander 911

OUC 911
05.2024 - Current

911 Dispatcher

St .Mary's Co ECC
03.2000 - 05.2014

Firefighter

Washington DC Fire Department
07.1996 - 03.2022

GED -

Bladensburg HS

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Richard Sullivan