Richard Sutton
Spring City,PA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
43
43
years of professional experience
Work History
Full time line and prep cook
Denny's Restaurant
, USA
01.1980 - 01.1986
- Prepared food, cut vegetables, cooked main dishes, plated prepared food and ensured orders were completed according to request
- Cleaned kitchen, storage and prep areas
- Assisted with restaurant management including weekly inventory
Assistant Manager
Magic Pan Restaurant
King of Prussia, USA
01.1986 - 01.1988
- Opened/ closed establishment, scheduled hosts/ waiters/ waitresses/ cook/bartenders
- Oversaw food preparation, ensured kitchen procedures, met food safety standards and regulations
- Substitute Sous-Chef, Expéditeur, Sauté Chef, Bar tender
Home Office Claims Examiner
United States Liability Insurance
Wayne, USA
01.2005 - 01.2023
- Responsible for wide array of complex coverage issues involving high exposure claims and litigation
- Investigated and settled specialty commercial and personal liability policies
- Adjusted construction defects, copyright, environmental, toxic torts, lead and asbestos litigation
- Experience with declaratory judgments, class actions and recissions across US
Claims Team Manager, Senior Technical Claims Specialist
Liberty Mutual Insurance
, USA
01.1988 - 01.2005
- Planned and coordinated multiple claim service teams for investigation, management and resolution of commercial claims involving regional and national accounts
- Administered training opportunities for all teams and upheld superior service standards
- Accountable for reserves, settlement authority, compliance with regulatory and company quality standards, special service promises and technical guidance
- Excelled in person sales prospecting, claim reviews and risk management meetings
- Collaborated with national and international accounts and their executives and counsel
- Managed complex accounts/ claims and formulated strategies for resolution of high exposures
- Detailed action plans with special service accounts with mediation and trial attendance
- Previous Positions: Environmental Claims CIGNA Property and Casualty; Environmental Claims Liberty Mutual- Regional Office; Workers Compensation and Coverage B Litigation Adjuster; Personal/Commercial Field Investigator/ Adjuster with check issuance authority
Education
Bachelor of Science - Business Administration
Gwynedd Mercy University
Ambler, PASkills
- Conflict resolution
- Customer service
- Time management
- Decision making
- Process improvement
- Collaboration skills
- Problem-solving
Previous Positions
- Environmental Claims CIGNA Property and Casualty
- Environmental Claims Liberty Mutual- Regional Office
- Workers Compensation and Coverage B Litigation Adjuster
- Personal/Commercial Field Investigator/Adjuster with check issuance authority
Timeline
Home Office Claims Examiner
United States Liability Insurance
01.2005 - 01.2023
Claims Team Manager, Senior Technical Claims Specialist
Liberty Mutual Insurance
01.1988 - 01.2005
Assistant Manager
Magic Pan Restaurant
01.1986 - 01.1988
Full time line and prep cook
Denny's Restaurant
01.1980 - 01.1986
Bachelor of Science - Business Administration
Gwynedd Mercy University
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