Richard Swarthout

Brandon,MS

Summary

Seeking a challenging and rewarding position within a quality organization where I can utilize my knowledge and skills to contribute towards the company's success and growth.

Overview

years of professional experience

Work History

Fleet/Commercial/Medium Duty Truck Sales Manager

Herrin-Gear Chevrolet

11.2012 - Current

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close deals and boost client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Closed lucrative sales deals using strong negotiation and persuasion skills.
Met with clients, delivering presentations, and educating on product and service features and offerings.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Outside Sales Representative

Midstate Auto Auction

03.2010 - 11.2012

Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Established new accounts through cold calling and personal visits to potential customers.
Exceeded monthly sales targets and quotas consistently.
Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.

Financial Services Specialist II

Regions Bank

10.2008 - 03.2010

Maintained strict compliance with all regulatory requirements while navigating a constantly evolving financial landscape, ensuring continued operations without legal complications or penalties.
Conducted detailed competitor analysis to identify industry best practices, driving continuous improvement initiatives across the organization.
Generated new leads through targeted marketing efforts, boosting overall sales numbers and expanding company reach.
Increased client retention through proactive communication, addressing concerns, and providing timely market updates.
Established strong rapport with clients by consistently delivering exceptional service and demonstrating a deep understanding of their financial needs.
Built and established relationships with clientele to improve future business opportunities.

Assistant Branch Manager/Credit Manager

Wells Fargo Financial Acceptance

06.2003 - 02.2008

Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
Trained and developed new team members in alignment with branch service standards and objectives.
Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.

Education

Bachelor of Arts - Business Administration

Belhaven University

Jackson, MS

Skills

Relationship Building
Sales team training
Staff Management
Goals and performance

Verbal and written communication
Sales expertise
Client Relationship Management

Timeline