RICHARD TAYLOR
Nashville,TN
Summary
Focused customer service professional dedicated to exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in sales and customer service roles with high-volume customer demands.
Overview
9
9
years of professional experience
Work History
Server
Zanies
05.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Sales Manager
Business Development Solutions
02.2022 - 10.2022
- Qualified, connected with and converted leads for [Type] software solutions.
- Managed contract preparation, signature and closings through pass-off to onboarding team.
- Engaged with customers after sales to check on product integration, customer satisfaction and additional needs.
- Collaborated with marketing department to build campaigns with optimized targeting.
Sales Representative
SmileDirectClub
01.2021 - 01.2022
- Top 5% in sales volume annually on a team of 25
- Trained and provided top graded quality sales calls for call review
- Worked with fellow sales team members to achieve group targets
- Proficient with Salesforce, Omni Channel, Five9, Salescreen.
Warehouse Assistant
F&W Transportation Inc
06.2020 - 12.2020
- Partnered with TEMA to deliver PPE throughout every county in Tennessee
- Picked and prepared numerous daily shipments in a large warehouse environment to facilitate customer order fulfillment
- Lifted materials of varied weights on a regular basis to transport items to proper warehouse locations.
City House
08.2017 - 06.2020
- Operated POS terminals to input orders, split bills and calculate totals
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
General Manager
Back Alley Diner
01.2015 - 08.2017
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets
- Enhanced operational performance by developing effective business development strategies, systems and procedures
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Education
Business Management
Trevecca Nazarene University
2009
Skills
- Customer relations
- Data entry
- Project management
- Customer service
- Microsoft Office expertise
- CRM Management
- System implementation
- Inbound and outbound calling
Timeline
Server
Zanies
05.2022 - Current
Sales Manager
Business Development Solutions
02.2022 - 10.2022
Sales Representative
SmileDirectClub
01.2021 - 01.2022
Warehouse Assistant
F&W Transportation Inc
06.2020 - 12.2020
City House
08.2017 - 06.2020
General Manager
Back Alley Diner
01.2015 - 08.2017
Business Management
Trevecca Nazarene University
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