Richard Taylor
Covington,LA
Summary
Well-qualified support professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills, and a solid history of tackling diverse and challenging requirements. Well-versed in customer service in the automotive industry and work in a 24/7 uptime environment.
Overview
19
19
years of professional experience
Work History
Peddler Support Agent
Infocision Management Group
02.2023 - Current
- Workspace for Peddle: Offer Operations, Customer Service, Escalation Case Management, Tow Pickup Scheduling, and Dispatch
- Conducted thorough investigations into customer issues, providing detailed resolutions tailored to each unique situation.
- Met or exceeded performance metrics consistently by handling high volume of calls without sacrificing quality service delivery.
- Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.
Cox Customer Service Representative
Infocision Management Group
09.2021 - 01.2022
- Workspace for Cox Communication: Tech Support, Billing Services, and Retention
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
Inbound/Outside Sales Representative
InfoCision Management Corporation
01.2021 - 08.2021
- Workspace for Xfinity Communications: Chat, Inbound and Outbound Sales
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- I contacted new and existing customers to discuss ways to meet their needs through specific products and services.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
Owner
Taylor Healthcare Consulting
02.2005 - 12.2021
- Sales, Marketing, Business Development, Strategic Planning, Annual Operating and Capital Budgeting, Third Party Insurance Billing and Receivables
Education
Leadership and Development, MBA -
University of Arizonia
Chandler, AZManagement and Finance, BA -
Southeastern Louisiana University
Hammond, LASkills
- Project Management
- Communication
- Problem-solving
- Trend Analysis
- Technical assistance
- Customer Relationship Management
- Training and coaching
- Knowledge management
- Cost-benefit analysis
- Call Documentation
- De-Escalation Techniques
- Needs Assessment
- Service Upselling
- Regulatory Compliance
- Complaint Investigation
- Interpersonal Communication
- Task Prioritization
- Analytical Skills
- Effective Communication
- Team Collaboration
- Billing Adjustments and Refunds
- Sales and Upselling
- Problem Resolution
- Analytical Thinking
- Adaptability
- Time Management
- Multitasking
- Professional telephone demeanor
- Reliability
- Salesforce CRM
- Team building
- Call Metrics
- Written Communication
- Call Center Operations
- Organizational Skills
- Customer Retention Strategies
- System implementation
- 60 wpm Typing Speed
- Adaptability and Flexibility
- Continuous Improvement
- Business Development
- Professional telephone demeanor
- Professional Demeanor
- Reliability
- Salesforce CRM
- Team building
- Service standard compliance
- Call Metrics
- Written Communication
- Call Center Operations
- Organizational Skills
- Brand representation
- Training development aptitude
- Customer Retention Strategies
- System implementation
- 60 wpm Typing Speed
- Adaptability and Flexibility
- Continuous Improvement
- Business Development
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Timeline
Peddler Support Agent
Infocision Management Group
02.2023 - Current
Cox Customer Service Representative
Infocision Management Group
09.2021 - 01.2022
Inbound/Outside Sales Representative
InfoCision Management Corporation
01.2021 - 08.2021
Owner
Taylor Healthcare Consulting
02.2005 - 12.2021
Leadership and Development, MBA -
University of Arizonia
Management and Finance, BA -
Southeastern Louisiana University
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