Richard Taylor
Bartow
Summary
Operations Manager successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity. 15 years of experience providing quality and effective service and maintenance procedures.
Overview
15
15
years of professional experience
Work History
Manager Operations II
Ryder Logistics
10.2022 - Current
- Developed and implemented strategic initiatives to improve service quality and customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Operations Supervisor
Ryder Truck Rental
09.2020 - 10.2022
- Trained, mentored and motivated employees to maximize team productivity.
- Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
- Delegated work to staff, setting priorities and goals.
- Implemented rotation for tech trainees to develop into capable technicians.
- Prioritize repairs based on strength of technicians to ensure quality assurance and customer satisfaction.
Technician/ Technician in Charge
Ryder Truck Rental
05.2015 - 09.2020
- Managed quality control and maintained high level of customer satisfaction.
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests.
- Troubleshot systems and equipment and ran tests to make effective repairs.
- Managed workflow and productivity of lower-level technicians to keep projects on task.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Operated various diagnostic tools to determine repair plans.
Techinician
Trans Phos Inc.
07.2010 - 05.2015
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Performed in depth repairs on various vehicles including heavy equipment.
- Disassembled and repaired damaged sections and fabricated replacements.
Education
High School Diploma -
Lake Region High School
Eagle Lake, FL05.2006
Skills
- Delegation of tasks to ensure effective completion and quality assurance
- Project planning
- High level knowledge of after-treatment systems
- Staff supervision
- Effective capability to deescalate and remain neutral throughout difficult situations
- Maintenance and repair
- Relationship building
Timeline
Manager Operations II
Ryder Logistics
10.2022 - Current
Operations Supervisor
Ryder Truck Rental
09.2020 - 10.2022
Technician/ Technician in Charge
Ryder Truck Rental
05.2015 - 09.2020
Techinician
Trans Phos Inc.
07.2010 - 05.2015
High School Diploma -
Lake Region High School
Education and Training
other