Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Thigpin

Troy,NY

Summary

Seasoned Manager and talented leader with years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

12
12
years of professional experience

Work History

Manager of Operations

ProTek Recycling
07.2019 - 10.2024
  • Reduced employee turnover rate by developing comprehensive onboarding programs for new hires.
  • Streamlined hiring processes by implementing efficient recruiting strategies and applicant tracking systems.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Expanded market share by identifying and penetrating untapped markets.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Created and executed strategic plans aimed at increasing profitability while maintaining exceptional customer service standards.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
  • Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.


Dispatch Supervisor

Durham School Services
08.2016 - 07.2019
  • Supervised operations of 50+ bus routes and charters.
  • Managed workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Collaborated with customers to identify needs and provided catered solutions
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Provided excellent customer service, leading to high levels of customer retention and loyalty.
  • Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
  • Ensured timely deliveries by effectively managing time and prioritizing tasks.
  • Expanded knowledge of local areas through continuous learning, enhancing coverage capabilities as a substitute driver- per diem.

Registration Administrator

Samaritan Hospital
11.2015 - 08.2016
  • Utilized electronic health records systems for accurate documentation and data entry, minimizing errors and improving patient record management.
  • Enhanced patient satisfaction by promptly and accurately registering emergency room patients.
  • Expedited the admission process by accurately collecting demographic and medical history information from patients or family members upon arrival.
  • Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Processed medical insurance claims and payments.

Division Operations Manager

Jaco Environmental
04.2013 - 11.2015
  • Streamlined division processes by implementing efficient operational strategies, resulting in improved productivity and reduced costs.
  • Enhanced team performance by providing regular coaching and mentoring sessions, leading to increased employee engagement and satisfaction.
  • Oversaw daily operations within the division, identifying potential bottlenecks and addressing them in a timely manner for optimal efficiency.
  • Established clear performance expectations for staff members, providing constructive feedback during evaluations to encourage professional growth.
  • Identified areas of improvement within the division, initiating targeted interventions to address specific challenges proactively.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
  • Oversaw driver and laborer time and attendance to minimize overtime and ascertain drivers did not exceed limits established by regulatory agencies.
  • Managed a team of drivers, providing training and support to ensure high performance standards were met.
  • Assisted in the recruitment and hiring of new route managers and drivers, improving overall team capabilities.

Education

High School Diploma -

Bethlehem Central High School
Delmar, NY
06-2006

Skills

  • Team Leadership
  • Problem-Solving
  • Employee relations and conflict resolution
  • Management
  • Client Relations
  • Goal Setting
  • Strategic Planning
  • Operations Oversight
  • Decision-Making
  • Sales and Revenue Generation
  • Work flow planning
  • Customer Service

Timeline

Manager of Operations

ProTek Recycling
07.2019 - 10.2024

Dispatch Supervisor

Durham School Services
08.2016 - 07.2019

Registration Administrator

Samaritan Hospital
11.2015 - 08.2016

Division Operations Manager

Jaco Environmental
04.2013 - 11.2015

High School Diploma -

Bethlehem Central High School

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Richard Thigpin