RICHARD THOMAS
Operations Management
Douglasville,GA
Summary
| OPERATIONS LEADERSHIP | HEALTHCARE | ENGINEERING | BIOMEDICAL ENGINEERING |
Extensive experience engaging Operations Manager and talented leader with stellar ability to motivate and influence stakeholders, creating Proven success in managing project scopes, budgets, schedules, deliverables throughout project phases, and lead operations. Seasoned and experienced with a strong work ethic and background in Biomedical & Electrical Engineering. 17+ years in customer service and 15+ years in leadership, operational, managerial, and supervisory roles. Adept in streamlining business processes, increasing efficiency, and introducing process improvements. Applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities.
Leadership/influencing skills, able to influence the highest levels of organizations, and shape business outcomes. Fluent in applying research and data analysis to make decisions, craft strategy, and track progress towards organizational goals. Excellent oral and written communication skills, strong interpersonal skills. Strong proficiency in financial and project management systems and procedures, ability to develop budgets, and identify cost-efficiencies. Experience in management engineering, industrial engineering, operations improvement, CQI activities, or health care consulting.
Exceptional Self-starting Operations Manager focused on successful team building, cost-cutting and operational improvements. Offering high-level experience in supervision of workover and completion of operations. Adept at directing work of completion consultants and completion of supervisors. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work History
OPERATIONS MANAGER
Amazon Fulfillment Center
Moreland, GA
01.2021 - Current
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Managed, mentored, and motivated team of 300+ hourly associates and process assistants/ leads to drive day to day operations. Including policy follow-up, attendance, labour tracking and reporting of ATS/labour hours (duties not extend to discipline) as well as verifying SOP and JIB compliance
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Owned all budgetary, people development and operations objectives for respective department. Including performance reporting, on-time receiving and shipping of inventory, packing quality and accuracy for department as well as collaborating with all support teams including Safety, Ops Integration, Loss Prevention, Human Resources and Learning Department to develop plans to meet daily goals and business objectives, managing safety, quality, productivity, and customer delivery promises
Leadership & Management
• Successfully decreased batch times picked out from 145 minutes to 45 minutes
• Maintained steady flow of conveyor system by clearing line jams and responding to flow desk and assisting in departmental needs
• Aided Fulfilment Center is achieving “Mountain Climber” award for most improved FC YTD in TSSL
• Set record for FC coming in 10 weeks as top performing FC in region
• Spearheaded FC and department in achieving highest TPH (transactions per hour) going from 23.65 in January to regional all time high of 34.06
• Lead department in Safety Leadership and Leadership Behaviour Index scores for all Outbound Area Mangers
• Increased department units per hour productivity rates from 45 Uph to 60 Uph
• Decreased defects and quality errors known as DPMO for dept staying under threshold of 32,000
CHIEF ENGINEER
Buckhead America Hospitality Management
Peachtree City, GA
06.2018 - 07.2020
- Managed design, implementation, and communication of business continuance and disaster recovery plans and processes that ensure security and integrity of company data, databases, information systems, and technology
- Conducted risk analysis to identify critical operations and systems that are core to continued business operations in event of disruption
- Executed equipment inspection and monitoring programs; defines and implements maintenance best practices to improve overall mechanical equipment up-time; and continuously evaluates current maintenance, operations, and reliability methods and implements changes to enhance effectiveness at increasing value-maximizing performance
- Engineering Management
- Maintained 80+ room hotels, including monitoring and testing facility's emergency and security systems, i.e., Fire Alarm, CCTV, and Sprinkler Systems
- Compiled all local, state, and company regulations, including GMP, GDP, SOPs, established proper record keeping relating to all facilities and equipment for hotel, including equipment schedules, repair, and service records
- Provided training to staff on supplies, inventory, maintenance, and ordering procedures
- Inspected reports to coordinate and prioritize maintenance activities
- Communicated with GM, Owner, and Department heads on maintenance status entered through hospitality management apps Stark Solutions and Quore
- Program & Project Management
- Analyzed new and proposed legislation and regulations to determine impact on program operations
- Develops and modified administrative program policies, directives, and regulations
- Conducted management surveys to determine compliance with federal regulations, procedures
- Provided management advice, guidance, and assistance to management officials and supervisors
- Participated in development of project plans, operating plans, and supporting budgets: determining scope, methods, and resource requirements and schedules for projects
- Provided input to requirements statements for acquisition and participated in technical evaluations.
OPERATIONS SUPPORT SUPERVISOR
US Teleradiology / Aris Radiology
Atlanta, GA
11.2011 - 03.2018
- Managed daily office operations for telecenter supervising team of more than 50 operations support representatives, doctors, and radiologist assistants to ensure policies, and standard operating procedures were followed, including HIPAA and Joint Commission compliance
- Ensured organizational efficiency and effectiveness managing inventory, and equipment procurement
- Distributed all general office business processes, including records management, correspondence filing, facilities management, performance management, employee relations benefits, awards, and conference room calendar management
- Conducted detailed investigations of complex employee issues and recommended courses of action with effective resolutions that applied knowledge and understanding of Human Resources guidelines
- Operations & Administrative Management
- Responsible for managing operations, and ensuring programs are coordinated into organization properly according to company standards
- Increased employee productivity and engagement while ensuring adherence to risk management standards and procedures
- Coordinated bi-annual physical inventory audit to document inventory totals initiate accounts receivable activity and requests for inventory variances justifications
- Healthcare Administration
- Proactively provided administrative support duties monitoring routine operations of company, worked closely with 20 plus doctors and radiologists to ensure their time and skills were being utilized efficiently, gathering patient information, completing data entry
- Offered strategic direction managing teams across 5 remote locations
- General office administration duties, including observing client information systems and worklists, assisting with marketing projects, and providing application support differentiating between computer hardware issues and application software issues and other tasks as requested
- Radiology
- Enhanced quality patient care by performing various radiological services, including all ancillary work required to issue and interpret radiological reports, fetching images, and information on DICOM, PACS, RIS, and HL7 systems
- Contacting clients for all relevant prior reports/images, connecting radiologists to ordering physicians for reporting of critical values
- Assisted client relations and account management with support for more than 100 clients across country
- Triaged and routed over 100 plus callers daily following company policies and procedures, including connecting customers with radiologist on call, contacting IT support team, connecting doctors and other patient providers to communicate critical findings of studies, or state readiness of patient study
- Adhering to turn-around time of patient health information through entire workflow ensuring contractual and governmental requirements, codes, standards, and regulations such as TJC, HIPPA, and SMDA were met
- Worked independently and collaboratively with team members, doctors, and upper management to complete work effectively in respectful manner understanding customer's and physician's needs through daily meetings and interactions of assignments and time frames, some as little as 2 hours
- Offering and seeking assistance when deadlines where near expiration or further help was needed
- Ensured potential issues and crises were handled accordingly or elevated to upper management, resolved severe and time-sensitive client-related matters regarding patient care
- Providing quality assurance by fielding escalated calls from team
- Educated employees on operations and functions of Teleradiology while supervising more than 1,000 reading of radiographical studies per night, answering and transferring over 40 calls per hour, as well as completing data entry exceeding over 900 cases per 12-hour work shift.
RADIOLOGY ASSISTANT SUPERVISOR
Radiology
Atlanta, GA
11.2011 - 10.2016
- Supervised a team of more than 15 radiologist assistants to ensure standard operating procedures were followed, including HIPAA and Joint Commission compliance
- Enhanced quality patient care by performing various radiological services, including all ancillary work required to issue and interpret radiological reports, fetching images, and information on DICOM, PACS, RIS, and HL7 systems
- Contacting clients for all relevant prior reports/images, connecting radiologists to the ordering physicians for reporting of critical values
- Ensured potential issues and crises were handled accordingly or elevated to upper management, resolved severe and time-sensitive client-related matters regarding patient care
- Providing quality assurance by fielding escalated calls to me by my team
- Educated employees on operations and functions of Teleradiology while supervising more than 1,000 reading of radiographical studies per night, answering and transferring over 40 calls per hour, as well as completing data entry exceeding over 900 cases per 12-hour work shift
BIOMEDICAL INTERN
Atlanta VA Medical Center
Decatur, GA
08.2013 - 02.2014
- Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures
- Utilized extensive background knowledge and expertise in engineering methodologies to solve design problems according to schedule
- Addressed and resolved complex issues and delegated tasks to crew
LEAD FOREMAN
Industrial Metal and Surplus
Atlanta, GA
05.2007 - 07.2011
- Organized and delivered supplies for each job
- Assigned tasks and monitored completion of work to full satisfaction of company standards and customer requirements
Education
Master of Health - Business Administration
Pfeiffer University
Misenheimer, NC 10.2020 - Current
Bachelor of Science - Biomedical Engineering Technology
DeVry University
Decatur, GA 12.2009 - 06.2014
Skills
Google Meet, Zoom, Cisco Webex, MS and Libre Office (Word; Excel; PowerPoint, Outlook, Project, Access, Writer, Calc, Impress)AREAS OF EXPERTISE
Electronic Health Records (EHR) Systems, Healthcare Delivery, Recordkeeping, Procedural Compliance, Leadership, Teaching, Operations Management, Strategic Operational Planning, Cost Control, Data Analytics, Inventory Management, Procurement, Logistical Forecasting, Process Improvement, Risk Management, Budget, Financial Management, Human Resource Management, Data Analysis & Reporting, Management, HR Leadership, Operations Management, Program Management, Management Consulting, Strategic Planning, Contract Administration, Reporting Analysis, Administrative Management, Electrical Engineering, HVAC, Supply Chain Management, Management information systems, Cost reduction strategies, Work flow planning, Natural leader, Project development and life cycle, Management information systems, Raw materials, packaging and production, Logistics Management, Project Management, Operational Efficiency, Business Operations, Continuous Improvement Projects, P&L Management, Supply Chain Distribution, Policies And Procedures Implementation, Objective Setting, Solutions Development
Timeline
OPERATIONS MANAGER
Amazon Fulfillment Center
01.2021 - Current
Master of Health - Business Administration
Pfeiffer University
10.2020 - Current
CHIEF ENGINEER
Buckhead America Hospitality Management
06.2018 - 07.2020
BIOMEDICAL INTERN
Atlanta VA Medical Center
08.2013 - 02.2014
OPERATIONS SUPPORT SUPERVISOR
US Teleradiology / Aris Radiology
11.2011 - 03.2018
RADIOLOGY ASSISTANT SUPERVISOR
Radiology
11.2011 - 10.2016
Bachelor of Science - Biomedical Engineering Technology
DeVry University
12.2009 - 06.2014
LEAD FOREMAN
Industrial Metal and Surplus
05.2007 - 07.2011