Richard Thomas

• Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
• Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
• Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
• Assisted fellow house cleaners when needed during busy periods or staff shortages.
• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Disinfected and mopped bathrooms to keep them sanitary and clean.
• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
• Hand-dusted and wiped down furniture, fixtures, and window sills to keep areas clean and comfortable.
• Dusted picture frames and wall hangings with cloth.

• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Emptied trashcans and transported waste to collection areas.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
• Verified cleanliness and organization of storage areas.

• Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restroooms.
• Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
• Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
• Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.

• Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
• Enhanced customer satisfaction by providing timely and accurate installations.
• Completed projects within budget constraints through careful planning and resource management.
• Collaborated with team members to ensure smooth workflow and successful project completion.
• Ensured high-quality results by consistently following manufacturer specifications during installations.
• Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
• Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
• Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
• Continuously updated technical knowledge through professional development opportunities, ensuring expertise in the latest industry trends and technologies.

As a service manager I oversaw all services to ensure customers needs were met. I was responsible for the overall accountability of the stores business requirements.