Jessica Olson
Pensacola,FL
Summary
Dynamic professional with a proven track record of enhancing customer satisfaction and loyalty, notably at Flora-Bama Yacht Club. Excelled in roles requiring exceptional customer service and effective upselling, leveraging strong work ethic and POS system expertise. Skilled in fostering positive relationships, achieving sales targets.
Overview
34
34
years of professional experience
Work History
Server
Flora-Bama Yacht Club
Pensacola, FL
03.2024 - Current
- Delivered outstanding customer service to guarantee satisfaction.
- Received and processed customer orders promptly.
- Ensured speedy and polite food delivery.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Product Ambassador
Amare
Pensacola, FL
01.2022 - Current
- Demonstrated product features and benefits to customers.
- Developed relationships with key customers.
- Used consultative sales techniques to uncover customer questions and needs.
- identify prospects, capture interest and maximize sales opportunities.
Teacher
Good Shepherd Academy Homeschool
PaPillion, NE
05.2014 - Current
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
Product Ambassador
Plexus Worldwide
Pensacola, FL
07.2015 - 07.2021
- Demonstrated product features and benefits to customers.
- Developed relationships with key customers.
- Consistently provided excellent customer service to foster a positive company image.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
- Effectively built relationships with both established and potential customers.
Server
Monterrey Mexican Restaurant
Bartlesville, OK
10.1995 - 10.1997
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
Administrative Assistant
Frank Peirce Archiect
Bartlesville, OK
01.1995 - 07.1996
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Manager
The Body Shop
Saint Louis, Missouri
01.1994 - 06.1995
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Shift Manager
McDonald's
Troy, MO
01.1991 - 04.1994
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Directed and led employees and team members on effective operations, methods and procedures.
Education
Some College (No Degree) - Business
Rogers State University
Claremore, OKSome College (No Degree) - Business
Oklahoma Wesleyan University
Bartlesville, OKSome College (No Degree) - Business
Saint Charles Community College
Saint Charles, MOSkills
- Strong work ethic
- Effective customer upselling
- Order delivery practices
- Point of sale (POS) system operations
- Exceptional customer service
Affiliations
- Hospitality Host; Flora-Bama Church
- Hostpitality Host, VBS Volunteer; First Baptist Church of Plattsmouth, NE
- America Heritage Girl Leader
- Kitchen Volunteer, VBS Volunteer, Military Ministry Vollunteer: Emmaus Bible Church, NE
Timeline
Server
Flora-Bama Yacht Club
03.2024 - Current
Product Ambassador
Amare
01.2022 - Current
Product Ambassador
Plexus Worldwide
07.2015 - 07.2021
Teacher
Good Shepherd Academy Homeschool
05.2014 - Current
Server
Monterrey Mexican Restaurant
10.1995 - 10.1997
Administrative Assistant
Frank Peirce Archiect
01.1995 - 07.1996
Manager
The Body Shop
01.1994 - 06.1995
Shift Manager
McDonald's
01.1991 - 04.1994
Some College (No Degree) - Business
Rogers State University
Some College (No Degree) - Business
Oklahoma Wesleyan University
Some College (No Degree) - Business
Saint Charles Community College
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