Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Richard Thompson

Summary

23 YEARS ACTIVE DUTY MILITARY,

EXPERIENCE MOSTLY IN COMMUNICATIONS.

MAINLY BEING IN A SUPERVIORY ROLE,

KNOW HOW TO SET AND LEAD BY EXAMPLE.

KNOWLEDGE IN MOST COMMUNICATIONS ASPECTS.

WILLING TO LEARN MORE.

Overview

36
36
years of professional experience

Work History

Uber Partner

UBER
Fort Walton Beach, FL
01.2017 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Assisted mobile app users with closing out rideshare.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.

RECIEVING

Lowes Home Improvement
Fort Walton Beach, FL
10.2017 - 10.2018
  • Kept work areas clean, safe and organized.
  • Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
  • Restocked products and rotated items according to standard procedures.
  • Placed, tagged and secured merchandise in diverse designated areas.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.

COMMUNICATIONS INSTALLATION EXPERT

Cox Communications
Fort Walton Beach, FL
02.2014 - 10.2017
  • Handled inbound contacts and provided customer service according to departmental policies and procedures.
  • Reviewed staff-written materials and edited for content and brevity.
  • Diagnosed and document customer complaints by utilizing provided tools and asking diagnostic questions.
  • Prepared road reports by accurately documenting pertinent information.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.

Package Delivery Driver

FED EX
Fort Walton Beach, FL
10.2013 - 02.2014
  • Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
  • Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
  • Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
  • Lifted, lowered and carried packages typically weighing 85 pounds throughout regular course of delivery.
  • Rerouted delivery to storefront locations specified by recipient through mobile app, adapting delivery route to sudden changes in delivery preferences indicated by app users.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Fostered positive working relationships with regular customers.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.
  • Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
  • Worked overnight shifts during peak periods to meet coverage needs.
  • Created and submitted delivery and DOT logs.
  • Maintained accurate financial records by collecting and documenting timely and past-due customer payments.
  • Safely operated heavy lifting equipment such as fork trucks and cranes.

CABLE/Line and Antenna Crew Foreman

USMC AND USAF ACTIVE DUTY
Camp Pendleton South, CA
07.1988 - 10.2013
  • Trained all team members on key roles to maintain flexibility.
  • Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
  • Planned daily activities to accomplish team objectives while adhering to high quality standards.
  • Managed team according to company standards and compliance requirements.
  • Set work schedule according to coverage needs and team skills.
  • Followed drawings, schematics, engineering orders and technical publications to modify aircraft structures, systems and components.
  • Used ignition analyzers and ohmmeters to locate sources of malfunction.
  • CERTIFIED TO CLIMB 2,000 FEET ON TOWERS/POLES.
  • CERTIFIED FIBER OPTIC SPLICER.
  • SUPERVISOR OF 44 PERSONNEL.
  • ABLE TO WORK ON FIBEROPTICS, COPPER, AND CAT 5.

Education

Associate of Applied Science - Communications Systems Technology

MILITARY COMMUNICATIONS TRAINING
TX, NC, FL

Skills

  • Efficiency and Time Management
  • Customer Relationships
  • Routine Vehicle Maintenance
  • Dispatcher Communication
  • Vehicle Safety and Maintenance
  • Traffic Laws and Regulations
  • First Aid Certification
  • Insurance Requirements
  • DOT Regulations
  • Ability to Lift 50 Pounds
  • Commercial Drivers License (CDL)
  • Safety
  • Heavy Machinery Operation

Timeline

RECIEVING

Lowes Home Improvement
10.2017 - 10.2018

Uber Partner

UBER
01.2017 - Current

COMMUNICATIONS INSTALLATION EXPERT

Cox Communications
02.2014 - 10.2017

Package Delivery Driver

FED EX
10.2013 - 02.2014

CABLE/Line and Antenna Crew Foreman

USMC AND USAF ACTIVE DUTY
07.1988 - 10.2013

Associate of Applied Science - Communications Systems Technology

MILITARY COMMUNICATIONS TRAINING

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Richard Thompson