- Music
- Crafting and DIY Projects
- Interior Design
Richard T. Newland
Joliet,IL
Summary
To further my career in the area of my expertise; Operations Manager, Project Manager, Production Manager and/or Construction Manager. I have also had extensive training in the Customer Service field. I would like to be able to continue to broaden my skillsets, Teach others using the knowledge gained thus far and be a valuable asset to a successful company.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Reconstruction Operations Manager
BluSky Restoration Contractors Inc.
03.2023 - 01.2026
- As the Reconstruction Operations Manager, I oversaw the reconstruction department consisting of up to 14 Project Managers, 4 superintendents and 4 Carpenters. On a consistent basis I monitored the progress of projects that PM’s were running, from budget control to quality control to following OSHA guidelines. I tracked Contract Values, Change Orders/Supplements as well as project expenses. Conducted 1:1 meetings with PM’s at a minimum of twice a month to review projects. Mentored PM’s on project issues and teamed with them create a viable solution that was cost effective for the company as well as being fair and just to the customers.
- I was also involved with revenue forecast meetings at the beginning of the month, as well as revenue update meetings at months end. I was involved with the hiring of new PM’s as well as the termination of employees. I performed the yearly merit salary increases. I monitored/approved credit card expenses as well as work order approvals submitted for payment.
- I ran and monitored the schedule for in-house Carpenter usage as well as the Superintendents. I was instrumental in making sure Carpenters and Superintendents were sufficiently trained and OSHA certified. I monitored and approved all timecards for PM’s, Carpenters and Superintendents. In addition, I also monitored, scheduled and approved any Facilities repairs/maintenance that needed to be done, including Fire and Safety, Elevator and in a limited role – IT.
- In addition to the above, I reviewed and handled most of customer complaints and tracked and handled all warranty submissions. I treat everyone with respect and handle everything with a team mindset. Good morale is the key to great productivity.
- Salaried employee
Project Manager
Belisle Construction Inc.
12.2015 - 03.2023
- Main duties include overseeing site superintendents for various projects, creating and maintaining build schedules, reviewing and qualifying vendors and subcontractors in order to assign contracts, budget maintenance, reviewing and qualifying/denying change orders to contract, create and maintain client/GC relationship, conduct/participate in client turnover walkthroughs, follow through with punch list corrections and provide warranty service throughout contracted warranty period. Projects spanned across the continental United States, consisting mostly of well known restaurants and convenience stores. Also ran the remodeling division for same clients. Olive Garden, Longhorn Steakhouse, Buffalo Wild Wings, Arby’s, 7-11, Chili’s to name a few.
- Salaried employee
Site Superintendent
Wilcox Development Group
11.2013 - 12.2015
- Main duties include the review of selection sheets for homes under purchase agreement, securing permits, and all day to day scheduling and monitoring of single family and quad homes in an active adult community, from ground break to closing. I was also involved with the Pre-construction meetings between the Sales Manager and Buyer, conducted Pre-Drywall walks and Homeowner Orientation walks. I have been trained in using Buildtopia, and was responsible for maintaining the production schedule, warranty service, and purchase order approvals through that system. In addition to Production duties, I also handled all warranty issues for the first year.
- Salaried employee
Project Manager
Omnicon Restoration, Inc.
08.2011 - 11.2013
- Main duties include the securing of work authorizations, initial and subsequent meetings with Policyholder, and scheduling of repairs to the fire/water damaged structure. Responsible for maintaining budget on project, subcontractor hiring, material procurement and scheduling of day to day activities. I also work closely with Policyholder on selections, out of pocket changes, and supplements directed back to appropriate insurance adjusters. Maintain a working relationship with Policyholder, and update them weekly on progress of structure. Involved in all aspects of the mitigation, demolition and rebuild of structure, in accordance with local municipal and state code requirements.
- Salaried employee
Driver
Southern Wine and Spirits
11.2010 - 01.2011
- Main duties included reviewing manifest and invoices for discrepancies, pre-trip inspection of truck and load, driving to designated stops on route and delivering product to customer, following procedures on all complaints, product refusals, and returns. Currently hold a class B license with air brake, and a current medical card.
- Hourly employee
Production Manager
Servpro of Homewood
09.2008 - 06.2010
- Main duties include scheduling appointments with customers regarding smoke, water, fire or mold damage. Responsible for inspecting client’s home for remediation estimates to be done. Working with Xactimate estimating software, I create estimates for clients and their insurance agencies. Once estimate is accepted, I schedule a date to begin remediation and assign crews to do the work. I follow up with the Crew Chief and the customer during the remediation, to ensure that the work is being done both completely, and satisfactorily. Once the work is completed, I follow up with customer to ensure satisfaction and then review the paperwork for submittal for final billing. I also review the crew hours to ensure job was completed within the timeframe dictated by the work scope. Also handle employee issues and distribute write-ups and reprimands as needed, as well as customer disputes. In charge of equipment and supply maintenance.
- Hourly employee
Superintendent
Century Custom Homes
05.2007 - 01.2008
- Main duties include the building of custom homes in the 3,200 to 4,200 sf. Range. Starting from ground break, duties are day to day management of home, subcontractor and vendor scheduling, material ordering and overall cleanliness of site. Once closed, I am responsible for the Customer service on the home, up to 1 year warranty signoff.
- Salaried employee
Construction Manager
Saratoga Homes/Hourigan Builders
01.2006 - 02.2007
- Main duties included the building of semi-custom homes, taking them from ground break through to completion and close, including all walk throughs with customers and inspectors. I was also responsible for the warranty service on the homes. Responsibilities included the set up of schedules, verification of purchase orders, print reviews and/or modifications, the day to day activities of each home, plus the resolution of any/all discrepancies in workmanship, labor dispute or print layout. With a foreman and a field technician under my direction, we actively pursued a high level of workmanship and customer service to our clients. Project Description: Single family homes ranging from 2,700sf. To 3,700sf.
- Salaried employee
Trim Superintendent
Neumann Homes, Inc.
04.2003 - 12.2005
- Main duties included running and updating the production schedule on a daily basis as a Trim Superintendent for a high volume (1400+ homes/year) builder. Tasks included the scheduling of trades and vendors on homes from the drywall phase up to the closing of the home, including all walk throughs with homeowners and inspectors. Also participated in extensive management, Customer Care Relations training and OSHA safety certification courses. Project Description: Single family homes in several communities in the Will County area, varying in range from 1,800sf. To 3,600sf.
- Salaried employee
Project Superintendent
Belisle Construction, Inc.
06.1995 - 04.2003
- Duties included dispersing proper documentation to proceed with ground breaking, subcontractor and vendor scheduling, material estimating and ordering, delivery coordination and the resolution of any/all discrepancies related to the project. Followed project(s) from ground break to completion including all walk throughs with clients and state/municipal inspectors. After completion of project, duties included the inspection, authorization and completion of any/all punch lists and extra work orders. Acted as a company liaison in all dealings with municipalities, utility companies and government agencies. Project Description: All projects were single story, commercial day care centers averaging approximately 10,000 s.f. in size, with an average value of 1.2 million dollars.
- Salaried employee
Customer Service Mngr/Superintendent
Masterpiece Fine Homes
06.1992 - 06.1995
- Initially hired as a Customer Service Manager, my duties were to review and inspect all warranty issues and schedule appropriate materials and tradesmen for completion of issues. Worked closely with owner of company on any/all service issues, and actively pursued adjusting production procedures to prevent recurring service issues. In the spring of 1993, I took on the role of superintendent, in addition to my service work. I was responsible for budgeting, print preparation, and the dispersment of all documentation relating to the start up of homes. Involved with the day to day activities of the homes, and the scheduling of vendor and subcontractor from ground break to delivery of homes to customers. Project Description: Single family homes ranging from 1,800 to 2,700 sf.
- Salaried employee
Customer Service Technician
Cenvill of Illinois (Carillon)
09.1990 - 06.1992
- Employed as a Customer Service Technician, my duties were to review service request orders, schedule inspection with homeowners, review warrantable and non warrantable items with owners, and coordinated a service date between home owner, vendor (materials) and tradesmen. Responsible for all follow up with customer to ensure satisfaction of repairs. Also responsible for the training of new service personnel. Project Description: Single family homes and town homes built in an active adult (55 and over) community, ranging from 1,800 to 2,700 s.f.
- Hourly employee
Laborer/Customer Service Technician
Kimball Hill Homes, Inc.
11.1988 - 09.1990
- Employed as a union laborer, my main duties included the daily upkeep of all designated homes, material delivery, and assisted superintendents with daily schedules. Also involved with prepping homes (punch out) for inspections and homeowner walks. Involved with seasonal winterization of slabs and foundations, fire watches, and any/all other tasks assigned to me. Due to my abilities, I was also involved with initial warranty repairs on closed homes in my subdivision. Project Description: Single family homes and town homes ranging from 1,800 to 2,600 sf.
- Hourly union employee
Education
High School Diploma - Vocational Arts, English Literature
Lockport Township High School
Lockport, IL06.1983
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
Accomplishments
- Reduced operational expenses by 30% by streamlining branch operations.
- Reduced lost workdays and recordable incidents to 0% by implementing a safety awareness program.
- Supervised team of 22 staff members.
- Instrumental in bringing Branch Revenue goal from $2M short in 2024 to 500K surplus in 2025.
Certification
- Certified through Servpro as a Water Remediation Technician, and currently working on Fire Remediation Technician Certification course. I am also certified with the EPA for Lead Safety for Renovation, Repair, and Painting.
- Currently hold a class B w/ air brake license and a current DOT medical card.
Interests
Timeline
Reconstruction Operations Manager
BluSky Restoration Contractors Inc.
03.2023 - 01.2026
Project Manager
Belisle Construction Inc.
12.2015 - 03.2023
Site Superintendent
Wilcox Development Group
11.2013 - 12.2015
Project Manager
Omnicon Restoration, Inc.
08.2011 - 11.2013
Driver
Southern Wine and Spirits
11.2010 - 01.2011
Production Manager
Servpro of Homewood
09.2008 - 06.2010
Superintendent
Century Custom Homes
05.2007 - 01.2008
Construction Manager
Saratoga Homes/Hourigan Builders
01.2006 - 02.2007
Trim Superintendent
Neumann Homes, Inc.
04.2003 - 12.2005
Project Superintendent
Belisle Construction, Inc.
06.1995 - 04.2003
Customer Service Mngr/Superintendent
Masterpiece Fine Homes
06.1992 - 06.1995
Customer Service Technician
Cenvill of Illinois (Carillon)
09.1990 - 06.1992
Laborer/Customer Service Technician
Kimball Hill Homes, Inc.
11.1988 - 09.1990
High School Diploma - Vocational Arts, English Literature
Lockport Township High School