Summary
Overview
Work History
Education
Skills
References
Timeline
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Richard Torres

Aubrey,TX

Summary

Accomplished professional with 10+ years of experience in team leadership and sales performance in fast-paced industries. Strong skills in coaching, training, and delivering impactful feedback to drive team success. Proven history of motivating teams, enhancing operational processes, and exceeding organizational targets.

Overview

12
12
years of professional experience

Work History

Cross Functional Store Manager

Carmax Auto Superstores
Denton, Texas
09.2024 - Current
  • Optimized daily store operations, enhancing team performance at a leading auto superstore.
  • Implemented service training programs to elevate customer satisfaction levels.
  • Educated new employees on company policies and effective customer engagement techniques.
  • Conducted performance reviews, delivering actionable feedback for continuous improvement.
  • Proposed innovative strategies that enhanced team performance and business results.

Senior Customer Specialist

Carmax Auto Superstores
Denton, Texas
03.2020 - 08.2024
  • Trained newly hired talent, boosting productivity in key roles.
  • Adapted teaching methods to accommodate diverse learning needs of individuals and groups.
  • Conducted assessments to identify training needs and skills gaps among employees.
  • Collaborated with managers to develop customized training solutions for staff development.
  • Provided constructive feedback and reinforcement to sustain trainee motivation.
  • Supported sales team members, driving growth and enhancing performance.

Restaurant Manager

Jason's Deli
Lewisville, Texas
01.2014 - 02.2020
  • Directed daily restaurant operations, ensuring adherence to health regulations.
  • Coordinated recruitment, hiring, onboarding, and training processes for all employees.
  • Supervised staff training in customer service, food handling, and safety protocols.
  • Managed staff scheduling to optimize workforce efficiency and coverage.
  • Established positive work environment through effective team communication initiatives.
  • Oversaw restaurant activities to enhance customer service and promote employee development.

Education

High School Diploma -

Moises E. Molina
Dallas, TX
05-2005

Skills

  • Employee development programs
  • Customer service excellence
  • Conflict resolution strategies
  • Effective communication
  • Problem-solving skills
  • Leadership coaching
  • Motivational supervision
  • Engagement initiatives
  • Team management
  • Performance feedback and evaluation
  • Team leadership and collaboration

References

References available upon request.

Timeline

Cross Functional Store Manager

Carmax Auto Superstores
09.2024 - Current

Senior Customer Specialist

Carmax Auto Superstores
03.2020 - 08.2024

Restaurant Manager

Jason's Deli
01.2014 - 02.2020

High School Diploma -

Moises E. Molina

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