Richard Toussaint
Indianapolis,IN
Summary
With a proven track record at GXO Logistics, I excel in strategic planning and team leadership, enhancing productivity by over 70%. Expert in Microsoft 365 and adept at cross-cultural communication, I've successfully led diverse teams, leveraging coaching skills to surpass goals and streamline operations.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
TEAM LEAD
GXO LOGISTICS
04.2022 - Current
- Motivated staff to maximize productivity.
- Supervised goal progress closely.
- Create strategies to motivate both new hires and seasoned workers.
- Oversee team operations exceeding 70 members for successful goal completion.
- Enhanced team strengths and addressed weaknesses.
CLERK
GXO LOGISTICS
03.2021 - 04.2022
- Adhered to departmental standards by finishing assignments within the specified three-hour window.
- Utilized SCE, WM10 problem, and Power BI to monitor tasks.
- Executed inventory transfers and revisions.
- Directed labor shifts for 10-40 pickers/problem res.
PROBLEM RESOLUTION
GXO LOGISTICS
06.2020 - 03.2021
- Strengthened customer relations abilities by assisting with problem resolution.
- Resolved problem resolution orders using SCE.
- Identified opportunities to improve service performance through analysis of trends in problem resolution times, incident response times.
MATERIAL HANDLER
GXO LOGISTICS
12.2019 - 03.2021
- Processed customer orders using an RF Scanner with the SCE program.
- Achieved UPH and quantity assurance standards through diligent product inspection.
- Supported other warehouse personnel in completing tasks efficiently.
- Managed work area cleanliness by following company guidelines for organization.
Quality / Inventory Specialist
FedEx VERIZON
08.2017 - 09.2019
- Processed and staged incoming items using Oracle SCM Application.
- Streamlined inventory management by implementing tracking system.
Material handler
WALMART WAREHOUSE
05.2016 - 06.2017
- Inspected materials for any damages or defects upon receipt.
- Received and distributed incoming materials to designated areas.
Education
ARCHITECTURE AND DESIGN -
IVY TECH COMMUNITY COLLEGE
02.2022 - Current
GXO GROW SUPERVISOR/ MANAGEMENT - Leadership Essentials
01.2023
BUSINESS MANAGEMENT -
UNIVERSITY OF PORT-AU-PRINCE
Haiti09.2015
High School Diploma -
06.2011
Skills
- Performance monitoring
- Work assignment delegation
- Invoice verification
- Deadline management
- Strategic planning
- Coaching and mentoring
- Conflict resolution
- Inventory control
- Team leadership
- Microsoft 365 Application Expertise
- Cross-cultural communication
Timeline
TEAM LEAD
GXO LOGISTICS
04.2022 - Current
ARCHITECTURE AND DESIGN -
IVY TECH COMMUNITY COLLEGE
02.2022 - Current
CLERK
GXO LOGISTICS
03.2021 - 04.2022
PROBLEM RESOLUTION
GXO LOGISTICS
06.2020 - 03.2021
MATERIAL HANDLER
GXO LOGISTICS
12.2019 - 03.2021
Quality / Inventory Specialist
FedEx VERIZON
08.2017 - 09.2019
Material handler
WALMART WAREHOUSE
05.2016 - 06.2017
GXO GROW SUPERVISOR/ MANAGEMENT - Leadership Essentials
BUSINESS MANAGEMENT -
UNIVERSITY OF PORT-AU-PRINCE
High School Diploma -
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