Richard Townsend
Phoenix,AZ
Summary
Dynamic, results-driven Warehouse / Distribution / Manager with relevant experience across multiple industries, skilled providing strong, decisive leadership that streamlines operations, improves on-time delivery and measurably increases net profitability by innovatively achieving consistently lower costs.
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
18
18
years of professional experience
Work History
Shipping Area Manager SME
Hello Fresh
11.2023 - Current
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Lead team a significant 43% reduction in mis-sorts quarter by quarter In adherence to the Statement of Work (SOW) process
- Introduced new facets of shipping such as enhanced 5S, Floor loading and Staging efficiencies to increase box traceability with box trace program
- Drove mis-sort rate for 2024 to land at .11% on a plan of .12% for EOY
- Due to coaching and performance tools the below results occurred - We made plan 43 out 52 weeks for 2024 - Box trace metrics were improved from a 71% average in late 2023 to 95% by EOY for on trailer %, a 24 point increase
- Improved mis-sorts YOY 17, 539 mis-sorts for 2023 vs 4142 for 2024 (76% improvement)
- Potential savings considering average cost of box plus remake cost $1,111,951
Shipping Area Manager II
Hello Fresh
12.2021 - 11.2023
- Provide clear direction and guidance to a team in a high paced work environment while ensuring Safety standards as well as adherence to PPE/hygiene policies, process accuracy and customer satisfaction
- Continuous improvement a forefront of team development
- Balance quality, productivity, cost, safety and morale to achieve positive results in all areas
- Supervise a team of 10-15 team members and ensure efficient and safe operations of shipping activities
- Manage departmental performance measures, including visual controls and provides regular progress reports to shipping during the shift
- Progressive Production method used to bridge different departments towards the common goal via several different Materials Cost Reports, production dashboards, inventory reports, & costing reports
- Co-manage assembly lines to ensure rates for production are met and held
- Develop your team by ensuring proper training, day - to- day coaching, and certifications are completed
- Facilitate LEAN activities to ensure on time compliance, minimize dwell time, and reduce CPT risk
- Maintain discipline, morale and harmonious relations among teammates across various departments
- Use of P&L knowledge to help data driven changes to impact bottom line
Inbound Process Manager
Vitamin Shoppe DC
06.2018 - 12.2021
- Manage a team of 16-20 HE’s while maintaining a level of Safety, Accuracy, and productivity during the receiving process
- Ensure accurate receiving is done by placing emphasis on core success techniques: Quality sort, Pack quantity, USB/BB dates, Accurate and timely counting of inventory
- Ensure we are receiving in order and achieving the SLA of 48 hours
- Managed a weekly carryover of less 10 % or less with volatile forecast and demand
- Empower team responsibility to conduct daily business in a safe work environment
- Capture vendor compliance issues that may be passed down to the vendor for future partnership improvement
- Manage the return process to ensure that the SLA is within 48 hours during processing
- Develop receiving leadership team to handle day to day tasks, communicate to internal and external customers, and ensure daily processes are being followed
- Created interdepartmental leadership pipeline
- Managed the headcount to achieve goal UPH from 378 to 469 daily/weekly (24%)
- Incorporate 5S philosophy to empower and grow the team in efficiency along with department and building accountability
- Manage a cross dock operation that ships out one to two trucks per week to aid in transportation cost bottom line
- Piloting Captainship program to strengthen leadership bench
Inventory Control Manager
Vitamin Shoppe DC
06.2017 - 06.2018
- Helped build and develop an inventory team during our building startup
- I adopted and created new procedures to ensure the core responsibilities of the inventory team were met on a daily basis
- This ensured an inventory accuracy level that would best serve our customers
- Built up to three shifts for the inventory team to cover 7-day operation
- Implement and build the cycle count schedule to fulfill audit responsibilities
- Monitored cycle count program and recount program – 37 K locations
- Trained staff on monitoring and execution of reports to minimize shrink and ensure FIFO rotation
- Worked with team to be able to communicate code date and shelf life issues
- Worked with merchandising and inventory teams to manage the RTV process
- Worked to ensure that accuracy was at or above an acceptable tolerance level for all of the areas
- Worked with other departments during start up to gain knowledge of the operation and help build a cohesive team
Inventory Control Manager
MCLANE FOODSERVICE
11.2011 - 06.2017
- Continually trained a diverse group of inventory team members to react quickly and effectively to everyday operational situations
- Reinforced optimized practices and procedures to ensure quality assurance and FIFO rotation of product
- I used Managerial empowerment techniques to handle stressful situations
- Utilized AS400 and internet based Oracle system to track and monitor BSS
- Developed KPI Tracking tools using excel and word documentation to promote positive movement
- Collaborated with transportation, customer service, & Warehouse departments in use of the DriverPro and SelectorPro scanner technology to increase selection and delivery accuracy
- Implemented procedures to use temperature-monitoring technology to ensure the cold chain of custody across 8 food chains were met during the receiving process
- Conducted a comprehensive approach to cycle counting and QA procedures to monitor 2,200 + SKU's in the building
- Used comprehensive reports to minimize spoilage and maximize FIFO rotation to hold vendors and planners accountable to shelf life of products
- Provided leadership to a knowledgeable and productive team of 7
- Aided in efficient move from a building at 103k SQ FT to 300k SQ FT
Operations Manager
MCLANE FOODSERVICE
06.2007 - 11.2011
- Recruited and hired to enhance warehouse operations; optimize processes, increase productivity, improve perfect order rate and shipping units per man hour, while encouraging team performance and reducing overtime
- Increased sales compliance from 99.89% to 99.92% (1%), improved perfect order rate from 93.32% to 95.13% (2%), and raised shipping units-per-man-hour from 85.96 to 95.01 (11%)
- Utilized personalized management approach to support responsibility/accountability that reduced overtime from 6.09% to 4.25% (30%)
- Provide leadership to a knowledgeable and productive team of 38
- Served on company-wide cross functional Process Improvement Team, identifying opportunities to enhance performance
- President Cup winner 2008; Warehouse efficiency
Education
Bachelor of Science - Marketing and Transportation/Logistics
Ohio State University
Columbus, OH06.2003
Skills
- Operations / Logistics Management
- Continuous Process Improvement
- Team Building / Development
- Inventory / Loss Control
- Vendor Negotiations
- Training/Coaching
- OSHA / Workplace Safety
- Shipping / Receiving / Scheduling
- Warehouse Management Systems
- Project Management
- Staff Development
- Employee Appraisals/Performance Reviews
- Material Management
- Relationship Development
- Cycle Counts
- Inventory Control
- Cost Reduction
- Distribution
- Process Optimization
- Continuous Improvement Programs
- Cross-functional Management
- Material Disposition
- Leadership
- Operational Efficiency
- Deliverables
- Team development
- Operations management
- Staff management
Timeline
Shipping Area Manager SME
Hello Fresh
11.2023 - Current
Shipping Area Manager II
Hello Fresh
12.2021 - 11.2023
Inbound Process Manager
Vitamin Shoppe DC
06.2018 - 12.2021
Inventory Control Manager
Vitamin Shoppe DC
06.2017 - 06.2018
Inventory Control Manager
MCLANE FOODSERVICE
11.2011 - 06.2017
Operations Manager
MCLANE FOODSERVICE
06.2007 - 11.2011
Bachelor of Science - Marketing and Transportation/Logistics
Ohio State University
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