Richard Tran
Stafford,TX
Summary
Hardworking Client Support Specialist with outstanding problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
5
5
years of professional experience
Work History
Senior Client Support Representative
Datadreamers
03.2021 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Documented bugs and feature requests in a clear and concise format for team members to proceed efficiently.
- Collaborated with multiple team members to ensure seamless communication and timely resolution of client issues.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Technical Support Specialist
OVVI
10.2020 - 03.2021
- Handled customer technical support cases through phone and email submission
- Installed and configured POS software, integrating credit card software, and POS peripheral hardware devices
- Maintained system functionality by testing software and hardware components
- Prepared reference material for team members by drafting operation instructions.
Technical Service Representative Intern
Alliant Systems
01.2020 - 04.2020
- Offered technical support on Alliant Systems products and applications
- Installed Alliant Systems software and systems for customers, and followed up with customers frequently in the resolution of open items
- Tested and approved systems and program changes prior to shipment
- Researched and reviewed product corrections and enhancements.
Information Technology Intern
Levy Restaurants
07.2019 - 12.2019
- Managed POS terminals for hospitality services at Texas A&M football games
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Trained end-users on how to operate and troubleshoot POS terminals prior to events
- Collaborated with a diverse team to solve current, and long-term issues.
Education
Bachelor of Science - Technology Management
Texas A&M University
College Station, TX05.2020
Skills
- Knowledgeable in MSSQL
- Adept at maintaining client relationships
- Dexterity in multi-task situations
- Versatility in effective and clear communication
- Well-versed in Zendesk, Salesforce, and JIRA ticketing software
- Proficient in Microsoft Excel, Word, and PowerPoint
Timeline
Senior Client Support Representative
Datadreamers
03.2021 - Current
Technical Support Specialist
OVVI
10.2020 - 03.2021
Technical Service Representative Intern
Alliant Systems
01.2020 - 04.2020
Information Technology Intern
Levy Restaurants
07.2019 - 12.2019
Bachelor of Science - Technology Management
Texas A&M University
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