Richard Traviezo
North Miami Beach,FL
Summary
Solid operations-logistics professional with a history of meeting company goals utilizing consistent and organized practices, familiar with business principles and operational management , strong leader, resiliant and problem solver working and adapting to new situations and challenges archiving consistent results to best enhance the organizational brand
Overview
27
27
years of professional experience
Work History
Senior Operations Manager
USPack Logistics
USPack Logistics Orlando Fl 32804
04.2008 - 03.2023
- Managed all operations for USPack's branches Auto Parts Industry, Medical-Labs under Last Mile delivery system for South Florida Markets.
- Managed distribution center operations to achieve timely and accurate delivery of goods and services.
- Led hiring and training of new personnel to fulfill business requirements and assisted upper management in training new Operation Managers for Southeast US Region.
- Analyzed and reported on key performance metrics to senior management keeping values under expected ranged consistently.
- Managed and interacted with high profile customers to build productive connections and nurture lasting loyal relationships.
- Reduced operational risks to accepted levels while organizing data to forecast performance trends, financial reviews and expense reports.
- Implemented innovative programs to increase employee loyalty and reduced effectively turnover in highly competitive environments.
- Developed proven recognized systems and procedures to improve operational quality and team efficiency with upper management support.
Customer Liaison Manager
Ace Expediters
Orlando, FL
01.1999 - 04.2008
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Coordinated with drivers to organize timely pickup and delivery. Counseled drivers on violations of company policy or service standards to improve performance.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues. Addressed driver communications and provided required data to drivers.
- Trained team of drivers and independent contractors on liaison activities and protocols, mentoring and coaching to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Business Office Manager
Laro Cup
Miami, FL
06.1996 - 11.1998
- Generated reports for internal database, resolving financial discrepancies and customer billing issues with timely attention
- Maximized cash flow through optimal billing and coordinated with vendors and suppliers to facilitate timely payments.
- Analyzed data related to administrative costs and spending trends to prepare budgets and quarterly and annual financial statements.
- Hired , trained and evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed workflow processes, monitored daily productivity, and implemented modifications to improve overall performance.
Education
MBA - Business Administration
City University Los Angeles
Los Angeles05.1992
Bachelor of Science - Economics
Universidad De Carabobo
Valencia, Venezuela12.1989
Skills
- Business Strategy Development
- Multi-Unit Operations Management
- Policy and Procedure Implementation
- Customer Relationship Management
Languages
English
Spanish
Timeline
Senior Operations Manager
USPack Logistics
04.2008 - 03.2023
Customer Liaison Manager
Ace Expediters
01.1999 - 04.2008
Business Office Manager
Laro Cup
06.1996 - 11.1998
MBA - Business Administration
City University Los Angeles
Bachelor of Science - Economics
Universidad De Carabobo