Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Trottier

LITCHFIELD,NH

Summary

Seasoned General Manager knowledgeable with 31 yrs of experience in all operations of Fixed and Variable Departments. Offering proven management skills that will help increase gross and net profits while maintaining a high customer satisfaction rating. A leader who leads by example with excellent multitasking abilities.

Overview

10
10
years of professional experience

Work History

Director of Operations

Peters Honda and Nissan of Nashua
Nashua, NH
09.2018 - 09.2023
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction in both Honda and the Nissan Stores
  • Managed day-to-day operations of a large staff in multiple departments.
  • Managed 8 department heads to ensure a productive and profitable margin in all departments.
  • Analyzed financial statements to make informed decisions on cost savings initiatives and areas to improve.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Monitored inventory levels to ensure adequate stock was available at all times.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Attended working NCM 20 group meetings for both Nissan and Honda.
  • Built a team of highly qualified department managers that helped increase the dealerships Net Profit.

General Manager

Peters Honda of Nashua
Nashua, NH
01.2015 - 09.2018
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Cleaned up corporate used car inventory and Increased Used car turn rate from 4 times per year to 16 times per year and increased the Year over Year Net Profit.
  • Over saw our In house Auction for wholesale units and maintained strict control of appraisals.
  • Restructured the used car department to maintain high turn rate and set a strict pricing and policy for over aged units.
  • Increased New Car Sales from 120 per month to 180 average while increasing gross profit in the front and back.
  • More then doubled used car sales.
  • Handled all advertising budgets and approvals.

General Sales Manager

Peters Honda of Nashua
Nashua, NH
09.2013 - 01.2016
  • Developed and implemented strategies to increase sales revenue.
  • Monitored customer satisfaction levels and took corrective action when needed.
  • Collaborated with marketing team to develop promotional campaigns.
  • Managed staff of up to 20 sales representatives and 3 sales managers, providing guidance and support as needed.
  • Penciled deals, appraised trades and approved all written deals.
  • Managed a team of Four Finance Managers and increased Pru
  • Conducted regular training sessions for new sales personnel.
  • Maintained accurate records of all transactions in the company's CRM system.
  • Resolved customer complaints in a timely manner.
  • Assisted in developing pricing models for various products or services offered by the company.
  • Implemented effective incentive programs for sales reps to boost productivity levels.
  • Analyzed competitor strategies to gain an edge over them in the marketplace.
  • Reviewed customer feedback surveys regularly and devised plans accordingly.

Education

High School Diploma -

Nashua High School
Nashua
06.1979

NCM
Kansas City, MO

Skills

  • Used Car inventory control and turn
  • Sales
  • Fixed Ops
  • Advertising
  • Budgets
  • Schedule Management
  • Sales Tracking
  • Accountability

Timeline

Director of Operations

Peters Honda and Nissan of Nashua
09.2018 - 09.2023

General Manager

Peters Honda of Nashua
01.2015 - 09.2018

General Sales Manager

Peters Honda of Nashua
09.2013 - 01.2016

High School Diploma -

Nashua High School

NCM

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Richard Trottier