Richard Trowbridge

• Acted as a personal shopper to select items from Walmart and Sam’s Club and delivered to customers and businesses
• Provided a seamless and very efficient service for clients
• Represent Walmart and partner stores by providing a friendly and customer focused experience
• Established excellent time management by following routes and time schedules set by parent company
• Demonstrated excellent reliability by being on-time and extremely prompt
• Maintained a clean driving record over a period of four years by following all traffic laws and a commitment to safety
• Kept all equipment, including my personal vehicle, clean and in good working order
• Provided excellent customer service to all passengers and companies
• Utilized GPS software and hardware and followed fuel efficient routes
• Delivered high level of customer service and support by answering questions and returning phone calls quickly.
• Reviewed customer requests, resolved questions and defined specifications before completing orders.
• Negotiated contracts with vendors for services and supplies.
• Maintained relationships with existing customers while seeking new ones.
• Analyzed customer feedback data to improve customer service processes.
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
• Determined consumer needs to provide products and services appealing to larger market.
• Implemented strategies to take advantage of new opportunities.
• Developed and implemented marketing strategies to increase customer engagement.
• Created plans to propose solutions to problems related to efficiency, costs or profits.
• Assessed company operations for compliance with safety standards.
• Generated monthly invoices for payment of services rendered by the company.
• Managed quality control and maintained high level of customer satisfaction.
• Monitored operations and reviewed records and metrics to understand company performance.
• Managed daily operations of the business, including budgeting and financial reporting.
• Provided technical assistance to clients in using products or services.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Worked well with architects, clients and fellow contractors to achieve project visions.
• Coordinated shipping of products or services to customers in a timely manner.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Created promotional materials, including flyers, brochures, and direct mail pieces.
• Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
• Set specific goals for projects to measure progress and evaluate end results.
• Facilitated training sessions for new employees on company policies and procedures.
• Organized client meetings to provide project updates.
• Worked closely with human resources to support employee management and organizational planning.
• Maintained positive working relationship with fellow staff and management.
• Identified opportunities for process improvement within the organization.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Analyzed key performance indicators to identify effective strategies.
• Wrote and submitted reports on industry trends, prompting managers to develop business plans.
• Identified needs of customers promptly and efficiently.
• Performed quality assurance testing on all products prior to release.
• Brought in substantial word-of-mouth business based on quality of work and customer service skills.
• Audited company's legal documents to verify compliant policies and procedures.
• Analyzed company's expenditures and developed financial models.
• Estimated projects, procured materials and controlled costs to meet exact budget targets.
• Resolved customer inquiries promptly via phone or email communication channels.
• Built successful partnerships with other businesses in related industries.
• Conducted testing of software and systems to ensure quality and reliability.
• Worked with cross-functional teams to achieve goals.
• Assisted with customer requests and answered questions to improve satisfaction.
• Completed routine maintenance and repair.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Worked effectively in team environments to make the workplace more productive.
• Operated a variety of machinery and tools safely and efficiently.
• Updated and maintained databases with current information.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Operated equipment and machinery according to safety guidelines.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Maintained updated knowledge through continuing education and advanced training.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Recognized by management for providing exceptional customer service.

• Received inbound calls and conducted outbound calls for a call center
• Filled and packaged medication for delivery to hospitals
• Prepared narcotic pain medications in a clean room environment
• Filled, labeled and packaged sterile cassettes, syringes and IV bags
• Maintained clean working environment on a daily basis
• Compounded sterile intravenous admixture solutions
• Prepared sterile intravenous admixture compounds
• Received and verified batch supplies and entered data into batch system
• Maintained confidential client information

● Received inbound calls and conducted outbound calls for a call center

● Filled and packaged medication for delivery to hospitals

● Prepared narcotic pain medications in a clean room environment

● Filled, labeled and packaged sterile cassettes, syringes and IV bags

● Maintained clean working environment on a daily basis

● Compounded sterile intravenous admixture solutions

● Prepared sterile intravenous admixture compounds

● Received and verified batch supplies and entered data into batch system

● Maintained confidential client information

• Ordered, received and stocked supplies accordingly
• Maintained financial statements and records for three departments
• Conducted training sessions on supply functions for company personnel
• Managed 15 personnel on the daily operations of the maintenance office
• Trained, counseled and promoted personnel based on productivity