Richard Tucker

• Identified opportunities to improve business process flows and overall departmental productivity.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Established performance goals for department and provided methods for reaching milestones.
• Increased company growth through collaboration with sales and marketing departments.
• Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
• Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
• Created and made appropriate documentation for annual budgets and senior leadership goals.
• Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
• Initiated on-time, under-budget project management to optimize performance.
• Mitigated financial discrepancies by managing budget and payroll operations.
• Resolved issues and recommended actions based on production and compliance reports.
• Drove short-term and advanced promotional planning processes.
• Employed optimal safety practices to reduce work site complaints, hazards, incidents or lost-time accidents to improve overall OSHA scores and expand bid opportunities.
• Interviewed, supervised and motivated 420 staff members to achieve optimal productivity.
• Spearheaded umerous third-party contract negotiations to obtain favorable pricing and scheduling parameters.
• Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
• Oversaw business-wide changes to modernize procedures and organization.
• Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
• Led team of 18 other leaders reporting to Board of Directors.
• Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
• Furthered brand awareness through advertising and branding.
• Increased business profits 25% by streamlining processes and trimming unnecessary positions.
• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
• Managed divisional marketing, advertising and new product development.

• Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
• Performed monthly sales forecasting and competitive analysis to determine product performance levels and need for new product developments.
• Fostered performance development of staff through ongoing coaching and mentoring on best practices.
• Boosted profitability 15% by developing 5-person leadership team, communicating expectations and leveraging company's resources.
• Executed marketing programs and methodologies to increase customer loyalty.
• Created additional revenue streams by introducing new warehousing program, boosting revenue 12%.
• Heightened product awareness levels and drove profit margins 5% through negotiations with store owners, district managers and buyers.
• Worked with board of directors to facilitate creation and adoption of updated governance policy.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
• Presented products to clients using dynamic presentations and practical use-case scenarios.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
• Developed and led sales training initiatives for employees and teams across organization.
• Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.

• Handled customer relations issues, enabling quick resolution and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Supervised sales team of 5 people, stepping in to support employees and deliver smooth sales processes for clients.
• Developed and implemented comprehensive salesperson training program.
• Produced contracts, reports, letters, and proposals for clients.
• Resolved customer issues quickly and managed over 100 accounts to increase sales and meet quotas.
• Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
• Aggressively pursued competitive accounts by differentiating company from competitors.
• Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.

• Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations and achieving KPIs.
• Optimized processes to maximize efficiency.
• Reduced costs by eliminating materials waste and unnecessary labor hours.
• Directed employees and related programs to maximize team productivity and facility output.
• Provided direction and leadership to all levels of employees and managers.
• Made strategic decisions and developed key plans that affected direction of business.
• Maintained quality of product with robust inspections and assessment team.
• Identified and implemented viable strategies for continuous improvement.
• Redesigned operational workflow processes to maximize efficiency.
• Implemented Just-In-Time methodology to help reduce WIP and waste.
• Utilized proven problem-solving techniques to improve customer satisfaction and vendor relations.
• Planned operations to meet established schedules, factoring in order demands and business forecasts.
• Estimated costs and set quality standards.
• Coordinated company projects and programs that supported manufacturing function.
• Identified areas for business improvements and utilized client feedback to drive developments.
• Managed personnel by implementing company policies, procedures, work rules and disciplinary action.

Oversaw the creation of the first pre-paid freight program for the company.

Supervised 35 employees, maximizing production and minimizing labor where possible.

Selected all freight carriers for the companies transportation needs and through negotiations. saved the company over 40% in pure transportation cost from the previous year.

• Coached, trained and mentored 30 associates to maximize performance by 30% and meet productivity goals.
• Developed, recorded and produced production reports with Excel.
• Analyzed and created reports to determine profit margins, trends and inventory levels.
• Created informative documents with AS400 to provide clear direction to employees on how to produce, package and label products.