Richard Ullman
Hospitality/Human Resources Professional
ATLANTA,GA
Summary
- Dedicated Hospitality professional experienced in multitasking and working under pressure. Organizes activities and events for families to inhibit stress and provide optimal experiences. Skilled at managing household budgets and finances to encourage proper use of available funds. Adept at handling private and confidential information with extreme care.
Overview
31
31
years of professional experience
5
5
years of post-secondary education
Work History
Business Owner /House Cleaner
R&P Residential Cleaning Service
Atlanta, GA
07.2013 - Current
- Introduced new methods, practices and systems to reduce turnaround time.
- Consulted with customers to assess needs and propose optimal solutions.
- Optimized team hiring, training and performance.
- Entered income and expense details into business databases to track purchases and address variances.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Human Resources Director
Embassy Suites/Hilton Hotels Corporation
Atlanta, GA
03.1999 - 12.2010
- Maintained human resources regulatory compliance with local, state and federal laws.
- Developed incentive program for hiring of and retaining of employees.
- Answered employee inquiries regarding health benefits and 401k options.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Structured compensation and benefits according to market conditions and budget demands.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Oversaw workers' compensation program for employees injured on job.
- Conducted exit interviews to better understand reasons why employees were separating from company.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
Human Resources Manager
Doubletree By Hilton
Newport, RI
03.1994 - 03.1999
- Processed employee claims involving performance issues and harassment.
- Motivated employees through special events and incentive programs.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 150 new employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Accurately prepared weekly payroll and tracking data using [Software] system.
Housekeeping Manager
Doubletree By Hilton Hotel
Dallas, TX
01.1992 - 03.1994
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Coordinated household cleaning service operations and managed client relations.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Completed schedules, shift reports and other business documentation.
- Introduced new operational programs like incentives to increase company loyalty and reduce employee turnover.
Education
Bachelor of Science - Hospitality Administration And Management
University of Houston
Houston, TX 09.1984 - 05.1989
Skills
Event oversight
undefinedAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Affiliations
- Society of Human Resource Management
- Project Management Institute
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten
Timeline
Business Owner /House Cleaner
R&P Residential Cleaning Service
07.2013 - Current
Human Resources Director
Embassy Suites/Hilton Hotels Corporation
03.1999 - 12.2010
Human Resources Manager
Doubletree By Hilton
03.1994 - 03.1999
Housekeeping Manager
Doubletree By Hilton Hotel
01.1992 - 03.1994
Bachelor of Science - Hospitality Administration And Management
University of Houston
09.1984 - 05.1989
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