RICHARD UPTON
Delaware,OH
Summary
Experienced professional with over 19 years in the DD/MI field, holding management level administrative positions with three companies collaborating with government agencies. Skilled in developing community partnerships and guiding individuals to reach their potential. Additional expertise in business operations, profitability, and employee training gained from 13 years of operating a quick service restaurant focused on employing individuals with developmental and mental disabilities. Dedicated volunteer with past board roles at Andrews House, Delaware Speech and Hearing Center, and community program coordination.
Overview
22
22
years of professional experience
Work History
Community Coordinator
Creative Foundations
09.2024 - 04.2025
- Ensure all individual files are maintained in a manner that meets regulatory requirements
- Ensure staff comply with all state and federal regulations and CF policy and procedure. Notably HIPAA and confidentiality requirements
- Provide services and ensure team members provide services as directed and described in each individual's service plan and CF policy, and document as required
- Ensure communication with county board, interdisciplinary team members, service professionals, and families as required, and ensure information from these entities is implemented as required
- Initiate and participate in the disciplinary process as required
- Model appropriate service delivery, and management behavior at all times
- Ensure UIs and MUIs are reported timely and all follow up is completed in a manner that is consistent with regulations and CF policy and procedure
- Participate in the quality assurance and service delivery oversight processes as required by CF policy and procedure
- Coordinate with fellow departments to ensure the individuals served by CF are being provided to the highest standard
General Manager
J. Gumbo's Delaware / BELL Program
01.2012 - 03.2025
- Oversee daily operations of Quick Service Restaurant
- Develop, execute and maintain records of BELL (Business Education Learning Liaison) Program Participants with DD and MI
- Staff hiring and development
- Marketing and Community Outreach programming
- Increasing same store sales by at least 3% yearly
Independent Provider / Payee / Trustee
STATE of OHIO
06.2009 - 12.2021
- Provide requested supports to people who have developmental disabilities to enhance their lives
- Financial management and budget training
- Interviewing and job development skills
- Interpersonal relationship training
Regional Coordinator
OADSP
06.2009 - 12.2011
- Oversee daily operations for PATH educational program
- Instructing PATHS participants
- Market PATHS throughout Delaware, Franklin, Madison and Union counties
- Public presentation of PATHS program at organizational events
Regional Director
Anthony Wayne Services
09.2007 - 06.2009
- Financial management; budget management, billing, expenditures, waiver plan of care
- Compliance with applicable Federal, state and local regulations; CARF standards, Medicaid Waiver
- Development and expansion of program services
- Quality assurance: quality monitoring, file reviews, outcome measures, incentive program monitoring, client finances, health care coordination
- Liaison with external case managers, families and government officials
Program Manager
Anthony Wayne Services
09.2006 - 09.2007
- Coordinate delivery of all services provided by AWS and the community.
- Assisting people served in expanding their opportunities to participate in community life as they choose.
- Manage and monitor client finances within required time frames (including ICLBs, checkbooks, RLAs, client financial profiles, etc.)
- Maintained record breaking client satisfaction, staff compliance and turnover reduction, earning promotion to Regional Director in one year.
Assistant Operations Manager
Southeast Inc
04.2003 - 09.2006
- Supervised front desk staff at main facility, security and medical transcription
- Provided incoming staff with equipment needed for their jobs and closed out staff accounts for exiting staff
- Audit outside vendors who contracted with Southeast to complete facility work at various locations
Vocational Instructor, Job Developer
Southeast Inc
04.2003 - 09.2006
- Instructed Mental Health clients in application submission, interviewing skills, interpersonal skills and job retention strategies
Crew Leader
Southeast Inc
04.2003 - 09.2006
- Supported two to six individuals per shift in the community, completing tasks ranging from residential and commercial cleaning to lawn care/landscaping and minor home repair and remodel
Education
Associate of Applied Science - Developmental Disabilities, Mental Illness & Addiction Services
Columbus State Community College
Columbus, OH03-2011
Skills
- Event supervision
- Partnership development
- Marketing communications
- Business partnerships
- Local business relationships
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking
- Adaptability and flexibility
- Decision-making
- Goal setting
Certification
CPR/FA Instructor
PATHS Instructor
MANDT Instructor
Awards
Guardians For Good Award Winner 2019
SBA Small Business Champion 2017
Kathy VanBuskirk Outstanding Service Award DCBDD 2010
Timeline
Community Coordinator
Creative Foundations
09.2024 - 04.2025
General Manager
J. Gumbo's Delaware / BELL Program
01.2012 - 03.2025
Independent Provider / Payee / Trustee
STATE of OHIO
06.2009 - 12.2021
Regional Coordinator
OADSP
06.2009 - 12.2011
Regional Director
Anthony Wayne Services
09.2007 - 06.2009
Program Manager
Anthony Wayne Services
09.2006 - 09.2007
Assistant Operations Manager
Southeast Inc
04.2003 - 09.2006
Vocational Instructor, Job Developer
Southeast Inc
04.2003 - 09.2006
Crew Leader
Southeast Inc
04.2003 - 09.2006
Associate of Applied Science - Developmental Disabilities, Mental Illness & Addiction Services
Columbus State Community College
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