Richard Van Buren

As the Account Manager, I ensure that all GSOC & Site Protection Officer positions are staffed with qualified personnel and that all operations are conducted in line with established policy and procedure.

• Overseeing the day to day operations of GSOC/Physical Security for In and out of state contracts.
• Ensuring adherence of KPI's, QC and SLA's across all aspects of the operations.
• Collect and provide weekly and monthly metrics to present during QBR's.
• Acting as an incident commander for business disruptions and crisis management both during and after business hours.
• Provide back-up, support, and rotating on-call function as needed on a 24/7 basis.
• Work collaboratively with the Senior Safety and Security and Security manager, as well as Work Place Resource team members to prepare, respond and recover from all incidents and crisis events that impact the client both domestically and internationally.
• Create and Implement SOP's, training modules, payroll and oversee all day to day aspects of the operation for both physical and operational security.
• Responsible for all hiring, staffing and any disciplinary actions needed for both local and national site operations.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.

As the GSOC Supervisor, I ensure that all GSOC positions are staffed with qualified personnel and that all operations are conducted in line with established policy and procedure

• Assessing operations, identifying insufficiencies and developing an expansion plan to ultimately address the needs of the client.
• Overseeing the day to day operations of GSOC during assigned shifts, ensuring adherence of KPI’s and SLA’s across all aspects of the operations.
• Acting as an incident commander for business disruptions and crisis management.
• Review metrics for Alarm and incident related events and participated in and led post-incident after action reviews
• Provide back-up, support, and rotating on-call function as needed on a 24/7 basis.
• Communicate vital information to key stakeholders using established communication methods and procedures.
• Work collaboratively with the GSOC director and Senior Security management to prepare for, respond to, and recover from all incidents and crisis events that impacted the client both domestically and internationally.

As the GSOC Supervisor, I assured that all GSOC positions are staffed with qualified personnel and that all operations are conducted in line with established policy and procedure.

• Created security operation policies for a completely new GSOC.
• Conducted various training sessions for GSOC Operators.
• Responsible for Badging and access control audits, CCTV audits & Symmetry (AMAG) audits, International SOS and NC4 mass travel alerts.
• Created time cards and resolved pay discrepancies in salesforce as well as scheduling for TORS
• Developed an online system to provide data to clients to improve operational efficiency
• Hired, trained and scheduled GSOC Operators as well as Mobile Specialists.

The GSOC Operator is responsible for answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms and provides general assistance to employees, vendors and guests.

• Monitored multiple cameras in U.S. and international locations.
• Responded to local and global alarms; utilized Lenel alarm monitoring system and AVision Camera monitoring.
• Set up badges to provide appropriate access to employees and vendors, and work tickets for building maintenance.
• Followed a high number of SOP’S and monitored the activity of various guards on duty.
• Conducted interior and exterior patrols, provided breaks and relieved numerous guards on shift at one time.
• Handled emergency situations by following the proper SOP’s for them; communicated regularly through email and phone with property management.