Richard Vear
Seminole,FL
Summary
With a proven track record at Century Fire Protection LLC, I excel in project management and relationship building, ensuring projects meet quality standards and foster strong team and client relations. My hands-on experience in the low voltage industry and adeptness at conflict resolution have significantly contributed to successful project outcomes and enhanced customer satisfaction. I believe if you treat your employees correctly, the employees will work hard and make the clients happy. I believe hard work will simulate the best results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Alarm Service Superintendent
Century Fire Protection LLC
03.2021 - 08.2024
- Reviewed design specifications critically for accuracy, identifying potential issues before they escalated into costly delays or rework situations.
- Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
- Communicated effectively with customers throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
- Reviewed inspection reports to decide what parts will be needed to order for that customers location.
- Secretarial work, as in, answering phones, delegating calls to the appropriate department. Creating service tickets over the phone. Even created quotes and sending them to the customers.
- Answering 100's of e-mails daily from sales team, customers, and other employees.
- Scheduling each job effectively as possible to ensure the least amount of drive time but also enough go meet deadlines.
- Speaking with vendors to ensure all the parts I have ordered for all jobs comes in correctly and have been charged the correct amount. Also includes ordering lifts for situations of horn/strobes and duct detectors that are above 20'
- Conducting monthly meetings with service crew to explain any new additions that are being made for our department.
- Conducting quarterly meetings with service crew, which I would use company credit card and take them to breakfast or dinner.
- I personally would go in the field to conduct service work if we were backed up or to satisfy a customer.
- I was on call 24 hours a day to help whichever tech was on call.
- I personally would setup all monitoring accounts for every department at my branch and program the radio communicator.
- I would go over all of my technicians timesheets weekly and verify their hours as opposed to the program we used Service Trade. Ensured the job #, Job Name, and time on site was correct.
- When parts for jobs would arrive, I would check them in and stage them on shelves for the technicians to grab in the morning for all their jobs. I would have a sheet that had their job #, job name, and what parts should be in their boxes.
- Every month would have to create a expense report on excel. I would have to make sure the spreadsheet was in order of the bank statement. I would have to verify every receipt matches and put down the job number and where the part was purchased from. There were specific codes I had to put on the spreadsheet for items purchased for meetings as well.
Fire Alarm Technician
Piper Fire Protection
02.2019 - 03.2021
- Fully installed fire alarms and various security devices.
- Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
- Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
- Tested all newly installed fire alarms.
Assistant Manager
American Freight Furniture(origianllySears Outlet)
01.2018 - 02.2019
- I originally started as just a salesmen.
- I quickly moved up to sales lead, then I was promoted to assistant manager.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Did Not Complete - Computer Science
Quinsigamond Community College
Worcester, MAHigh School Diploma - Computers, Accounting, Oceanography
Sutton High School
Sutton, MA05.2003
Skills
- Relationship building and management
- Project Coordination
- Project Management
- Quality Assurance
- Hands on experience from working install and service in low voltage industry
Certification
I currently has a active Fasa/Basa
Timeline
Alarm Service Superintendent
Century Fire Protection LLC
03.2021 - 08.2024
Fire Alarm Technician
Piper Fire Protection
02.2019 - 03.2021
Assistant Manager
American Freight Furniture(origianllySears Outlet)
01.2018 - 02.2019
Did Not Complete - Computer Science
Quinsigamond Community College
High School Diploma - Computers, Accounting, Oceanography
Sutton High School
I currently has a active Fasa/Basa
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