Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Richard Velazquez

Puyallup

Summary

Dynamic and results-driven professional with a proven track record at Sekisui American, excelling in quality control and temperature management. Recognized for enhancing production efficiency and fostering teamwork. Adept at problem-solving and committed to continuous improvement, ensuring high standards in all operations while maintaining a safe work environment.

Overview

5
5
years of professional experience

Work History

Ovens Operator

Sekisui American
08.2024 - 06.2025
  • Checked temperature control to maintain proper conditions.
  • Collaborated with maintenance technicians to troubleshoot equipment issues, minimizing downtime.
  • Adapted quickly to changing demands or priorities while maintaining focus on achieving desired outcomes efficiently and effectively.
  • Improved production efficiency by consistently monitoring and adjusting oven temperatures and conveyor speeds.
  • Maintained work area and equipment to comply with company and sanitary standards.
  • Ensured product quality by conducting regular visual inspections and removing any defective items.

Laminator Operator

Sekisui American
08.2024 - 01.2025
  • Contributed to a positive work environment through effective communication and collaboration with colleagues.
  • Demonstrated commitment to continuous improvement by attending workshops, trainings, and staying current on industry trends.
  • Achieved superior results in laminating projects by adhering to strict quality control standards throughout the process.
  • Assisted in training new employees on the use of lamination machinery, ensuring they became proficient operators quickly.
  • Facilitated seamless teamwork between departments by coordinating closely with supervisors on upcoming projects and deadlines.
  • Enhanced product quality by performing precise lamination tasks and adhering to established procedures.

Coax Cable Technichian

Prince Telecommunications
09.2023 - 08.2024
  • Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
  • Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
  • Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
  • Maintained safety standards during installations, reducing the incidence of workplace accidents.
  • Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
  • Coordinated with customers to meet needs and requirements swiftly and to high standards.

Enhanced Premise Technician

CenturyLink
09.2022 - 09.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized system performance thorough testing and analysis.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.

Customer Service Representative

Lowes
05.2020 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Aerospace

Emerald Ridge High School
Puyallup, WA
06-2019

Skills

  • Quality control standards
  • Continuous improvement mindset
  • Temperature control proficiency
  • Inventory management
  • Safety protocol
  • Teamwork and collaboration
  • Time management
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Reliability
  • Excellent communication

Languages

Spanish
Native or Bilingual

Timeline

Ovens Operator

Sekisui American
08.2024 - 06.2025

Laminator Operator

Sekisui American
08.2024 - 01.2025

Coax Cable Technichian

Prince Telecommunications
09.2023 - 08.2024

Enhanced Premise Technician

CenturyLink
09.2022 - 09.2023

Customer Service Representative

Lowes
05.2020 - 09.2022

Aerospace

Emerald Ridge High School

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