Richard Vickers
Bedford,TX
Summary
Dynamic professional with a proven track record at FlightSafety International Inc., excelling in fostering supplier relationships to drive cost savings. Skilled in order processing oversight and adept at managing high-stress situations, demonstrating focused listening to enhance customer loyalty.
Knowledgeable Customer Service Representative with solid foundation in procurement and vendor management. Successfully streamlined purchasing processes to enhance operational efficiency. Demonstrated ability in cost analysis and inventory control, ensuring optimal stock levels and budget adherence.
Overview
13
13
years of professional experience
Work History
Customer Service / Buyer
FlightSafety International Inc.
05.2012 - 02.2025
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Achieved cost savings by identifying opportunities for consolidation and bulk purchasing across departments.
Customer Service Representative
Aerotek
10.2011 - 04.2012
- Worked at Medco call center verifying customer information to ensure customers prescriptions were delivered and billed correctly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contract completed
Education
High School Diploma -
Ella Grasso Vocational Technical High School
Groton, CTSkills
- Order Processing Oversight
- Proficient in Handling Multiple Tasks
Timeline
Customer Service / Buyer
FlightSafety International Inc.
05.2012 - 02.2025
Customer Service Representative
Aerotek
10.2011 - 04.2012
High School Diploma -
Ella Grasso Vocational Technical High School
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