Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Richard Villacorta

Raleigh,NC

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Recognized for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Salesman /BDC Representative

Fred Anderson Toyota of Raleigh
08.2024 - Current
  • Provide knowledge to customers and guide them along their vehicle purchase.
  • Promoted and up-sold products and services to meet needs of customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Developed, maintained and utilized diverse client base.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Service Technician

Kinetico Advanced Water Systems
01.2024 - 09.2024
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.

Team Lead

Jeni's Splendid Ice Creams
05.2023 - 01.2024
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.

Restaurant Team Member

Pei Wei Asian Kitchen
06.2022 - 06.2023
  • Used proper techniques to prepare food and ingredients.
  • Operated register to process payments and collect cash payment for order totals.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Cultivated warm relationships with regular customers.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Sales Associate

Office Depot
12.2021 - 04.2022
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

High School Diploma -

Central Wake High School
Raleigh, NC
06-2023

Skills

  • Problem resolution
  • Team building
  • Work order prioritization
  • Customer service
  • Excellent communication
  • Networking
  • Quality assurance
  • Data management
  • Sales and marketing strategies
  • Lead prospecting
  • Client presentations
  • Objection handling
  • Troubleshooting and diagnosis
  • Work with minimal supervision
  • Service reports

Certification

  • Driver's License
  • Google Digital Marketing Certification
  • Google Analytics Certification
  • Forklift Certification, 04/30/27

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Salesman /BDC Representative

Fred Anderson Toyota of Raleigh
08.2024 - Current

Service Technician

Kinetico Advanced Water Systems
01.2024 - 09.2024

Team Lead

Jeni's Splendid Ice Creams
05.2023 - 01.2024

Restaurant Team Member

Pei Wei Asian Kitchen
06.2022 - 06.2023

Sales Associate

Office Depot
12.2021 - 04.2022

High School Diploma -

Central Wake High School

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Richard Villacorta