Richard Villalpando
Carlsbad,NM
Summary
My objective is to help the company continue success by producing meticulous quality labor that renders positive results. The company's leading image is my priority to uphold. Flawless methodical labor is both lucrative for the company and myself. Thank you for your time.
Overview
19
19
years of professional experience
Work History
Senior Operation Technology Specialist
Marathon Petroleum Corp (APEX Contractor)
Carlsbad, NM, NM
09.2025 - Current
- Delivered technical support for software and hardware issues, enhancing cross-departmental collaboration.
- Partnered with teams to implement and enhance technology solutions, improving overall operational effectiveness.
- Conducted training sessions for staff on system usage and best practices.
- Monitored system performance and pinpointed improvement areas, contributing to optimized system reliability.
- Responded quickly to inquiries from internal customers regarding their technical issues.
- Provided technical assistance to end-users with computer applications and systems.
- Identified potential IT solutions to improve operational efficiency.
- Diagnosed computer problems using diagnostic tools and other methods.
- Incorporated technology to identify and resolve problems and further develop processes.
- Provided technical and operational support for entire organization.
- Analyzed operating system or application log files regularly to verify proper system performance.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Collaborated with development teams to discuss, analyze or resolve usability issues.
- Assisted in troubleshooting network connectivity and performance problems.
- Researched emerging technologies to recommend improvements for operations.
- Recorded status updates for supervisors and users in support tickets.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
- Monitored network performance and troubleshooted any problems that arose.
- Conducted experiments to test products under real-world conditions to gather performance data.
- Updated hardware, software, and security protections with latest standards.
Field Telecommunications Analyst
ConocoPhillips
Carlsbad, New Mexico
02.2025 - 09.2025
- Analyzed telecommunications systems for operational efficiency and service enhancements.
- Coordinated vendor relationships to ensure on-time delivery of telecommunications equipment, facilitating uninterrupted operations.
- Supported network troubleshooting by identifying and resolving connectivity issues.
- Reviewed service contracts to ensure compliance with company policies and regulations.
- Assisted in implementing new communication technologies across departments, enhancing collaboration and information sharing.
- Documented technical procedures and standards for telecommunications operations.
- Communicated effectively with cross-functional teams to streamline project workflows.
- Coordinated with engineering staff to identify potential risks associated with new technologies being introduced into the network environment.
- Reviewed and evaluated service requests from customers to ensure accuracy of information provided.
- Analyzed system performance, network capacity, and security and capacity.
- Monitored and replenished telecommunications equipment inventory for facilities and networks.
- Planned, installed and maintained systems and performed repairs on malfunctioning systems.
- Collaborated with vendors to troubleshoot complex issues related to existing or newly deployed telecom equipment.
- Developed and maintained telecommunications systems aligned with industry standards, ensuring operational reliability and compliance.
- Assisted in developing policies and procedures related to management of telecom assets throughout their lifecycle.
- Identified areas where improvements can be made within the organization's telecom infrastructure in order to increase efficiency.
- Monitored performance levels of telecom systems and identified areas requiring improvement or maintenance activities.
Field Telecommunications Technician
ConocoPhillips (Contractor)
Carlsbad, NM, NM
02.2023 - 02.2025
- Operated across Permian Basin, supporting connectivity at tank batteries and well sites. Assisted in the setup of a new ConocoPhillips warehouse by establishing the entire network from the ILEC circuit to the patch cabling. Configure ups's , wap's switches, core routers, video servers etc. Overlook third party contractors placing new equipment cabinets in the entire COP area. Managed hot work permits to ensure compliance and safety at ConocoPhillips. Certified trenching permit writer at COP. Worked in SCADA cabinets and troubleshooting Cambium radio connections. Cambium 450i, 450b mid and hi gain, force 180 sm's. Configure and install netonix switches. Upgrade software on all COP network equipment. Monitor CnMaestro, Cygnet and Xspoc. Monitor and configure Tropos wireless mesh. Configure 6420 Tropos gateways and nodes. Monitor Supros App for tropos radios. Numerous cisco device interfacing and basic config set up. Bring devices online so that engineering can access remotely. Resolved service tickets using ServiceNow to maintain operational continuity. Update service now records with devices that were end of life and replaced. Worked a tower switch refresh replacing 48port cisco switches in all COP towers in the Delaware Basin. I am familiar with various network and coax cabling used in the telecommunications industry.
Field IT/Telecommunications Technician
Marathon Petroleum Corp (Synergy Contractor)
08.2022 - 02.2023
- Installed Dragos firewalls in IDF room at gas plants, enhancing security protocols. Set up MDF radios for optimized signal transmission. Align Yagi antennas and fabricate LMR cables. Troubleshot MDS TansNet radio signals in 900Mhz frequency at various field sites, ensuring reliable communication. Worked on FreeWave radios as well. Set up multiple monitors and docking stations for operators at gas plants, improving operational efficiency. Some Red Lion switch interfaces. Also interfaced the Roc on a few occasions to troubleshoot data transmission issues. Would frequently interface Cisco 3300 and drop basic script and commands. Familiar with the Cisco CLI.
Technical Specialist/IT Tech IV
HCL Technologies
11.2018 - 08.2022
- Managed all equipment on Rig Kit and Rig Site, ensuring operational readiness
- Setup and test all network connections associated with Rig Site
- Configured and verified functionality of printers, access points, switches, routers, IP phones, iPhones, and PCs
- Setup LTE internet on Rig Kit using either Directional or Omni Directional antenna
- Facilitated remote access to Cisco Switch and Cisco Router for Network Engineering troubleshooting.
- Work with setup of Cambium Radio system for most Rig Sites and work with INET on other sites for internet access for rig sites
- Also handle some remote offices for end user support on all network and pc equipment
- Maintained up-to-date inventory records for all equipment on Rig Site
- Deploy and program various UPS battery backup systems.
- Coordinated scheduled moves between Rig Sites to ensure efficient equipment relocation. from Rig Site to Rig Site
Business Systems Technician
Windstream Communications
07.2014 - 08.2017
- Install and maintain business telecommunications in large and small businesses
- Install VOIP (Voice over Internet protocol) phones.Troubleshoot and interface various communications equipment
- Configure and program phone systems which include Nortel, Mitel, ShoreTel, Allworx and various other systems
- Install and configure routers and switches which include Adtran and Cisco and Allworx POE (Power over Ethernet)
- Collect and maintain remote VPN access to customers' systems
- Accessed systems to implement changes based on customer requests
- Download database information into newphone systems
- Installed cat 5 cables in various office locations
- Slot fiber patch cords into SFP's
- Engineer plant design for underground and aerial copper lines
- Design routes of fiber optic cable
- Locate underground lines for contractors excavating damaged communication cables using various line locating equipment
- Lots of experience with the Dynatel 2273 line locator.
Customer Service Technician
Windstream Communications
04.2007 - 07.2014
- Install and repair customer internet and telecommunication services
- Installed and configured broadband modems in residential and business locations, enhancing connectivity in Carlsbad area
- Troubleshoot and repair copper and fiber circuits
- Installed category 5 Ethernet cable in residential and commercial properties to ensure reliable internet connectivity.
- Terminate Communication drops of copper and fiber
- Crimp various connections to complete circuit loops
- Ran test equipment to assess continuity on copper cable, ensuring reliable service for customers
- Identify faults like imbalances, opens, crosses, grounds and shorts
- Use the Ohm's law to troubleshoot copper circuits
- Work with AC and DC voltages ranging from 5 to 200AC
- Utilized multiple meters to test fiber optic runs, verifying performance standards and service reliability.
Education
College Preparatory Diploma -
Carlsbad High School
Carlsbad, NMSkills
- Safe work practice is my most important skill
- Highly Electrically inclined
- Highly Mechanically inclined
- Methodical troubleshooting skills
- Relentless pursuit of root cause analysis
- Available, reliable and accountable
Awards
The Air Force Achievement Medal, 04/19/1990, Outstanding achievement while assigned to the 7393rd Munitions Support Squadron, Murted Air Base Turkey.
Others
Served the country from March 1987 to March 1991 in the United States Air Force. I was honorably discharged as an E-4 Sgt, where I achieved some very useful communication and administrative skills.
Timeline
Senior Operation Technology Specialist
Marathon Petroleum Corp (APEX Contractor)
09.2025 - Current
Field Telecommunications Analyst
ConocoPhillips
02.2025 - 09.2025
Field Telecommunications Technician
ConocoPhillips (Contractor)
02.2023 - 02.2025
Field IT/Telecommunications Technician
Marathon Petroleum Corp (Synergy Contractor)
08.2022 - 02.2023
Technical Specialist/IT Tech IV
HCL Technologies
11.2018 - 08.2022
Business Systems Technician
Windstream Communications
07.2014 - 08.2017
Customer Service Technician
Windstream Communications
04.2007 - 07.2014
College Preparatory Diploma -
Carlsbad High School