Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richard Villarreal

Itasca

Summary

Experienced with operational support tasks including equipment maintenance and workflow management. Utilizes problem-solving abilities to address and resolve challenges efficiently. Strong understanding of teamwork and adaptability, contributing to seamless operations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operator Helper

Wells Concrete
09.2024 - Current
  • Participated in cross-functional teams focused on improving processes throughout the facility, contributing valuable insights from an operator helper perspective.
  • Supported continuous improvement initiatives by suggesting process improvements and implementing changes where applicable.
  • Promoted open communication among team members, fostering a positive work environment that encouraged collaboration and problem solving.
  • Assisted with shipping preparations when needed, helping ensure timely delivery of finished goods.

Server/Bartender Trainer

BJ's Restaurant & Brewhouse
06.2022 - 12.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Customer Service Representative

Ambit Energy
08.2020 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Laborer Operator

Contracted
06.2016 - 08.2018
  • Supported team members by sharing knowledge of proper tool usage, safety procedures, and other essential skills for job success.
  • Assisted in the successful completion of various construction projects, contributing to a safe and productive work environment.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Kept machinery in proper working order by repairing and replacing malfunctioning parts.

Education

Mechanical Engineering

Plano Senior Highschool
Plano, TX

Skills

  • Production monitoring
  • Machine setup
  • Teamwork and collaboration
  • Attention to detail and near misses
  • Loading and unloading
  • Inspections and reviews
  • Machine operation
  • Effective communication
  • Safety compliance

Certification

  • Forklift operator
  • Overhead Crane Operator
  • Scissor Lift operator
  • Boom Lift operator

Timeline

Operator Helper

Wells Concrete
09.2024 - Current

Server/Bartender Trainer

BJ's Restaurant & Brewhouse
06.2022 - 12.2023

Customer Service Representative

Ambit Energy
08.2020 - 01.2021

Laborer Operator

Contracted
06.2016 - 08.2018

Mechanical Engineering

Plano Senior Highschool

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