Richard Waldburg
Queens,NY
Summary
Compassionate Behavioral Health Associate with experience in providing high-quality therapeutic care to individuals suffering from mental health issues. Strengths include active listening, empathy, crisis intervention, and behavior management skills. Past roles involved coordinating with multidisciplinary teams to develop effective treatment plans. Demonstrated ability to maintain professional boundaries while building trust and rapport with patients.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Behavioral Health Associate
Jamaica Hospital Medical Center
Jamaica, NY
01.2024 - Current
- Utilized evidence-based practices when providing therapeutic interventions to patients.
- Provided support during treatment related to behavioral health issues.
- Participated in multidisciplinary team meetings to discuss case information and develop treatment goals.
- Established strong working relationships with patients by demonstrating empathy and respect.
- Patient rounding every fifteen minutes to ensure patient safety.
- Conducted assessments to identify patient needs, strengths, and areas of risk.
- Educated in therapeutic manual holds, verbal, and nonverbal de-escalation of patients.
Behavioral Health Associate
Queens Hospital Center
Jamaica, NY
08.2022 - 12.2023
- Work alongside psychiatric doctors, nurses, and social workers to administer treatment plans and provide care to patients diagnosed with behavioral disorders.
- Conducted rounds every fifteen minutes to enhance patient safety.
- Diffusing situations in which patients wish to harm themselves or others.
- Monitoring patients and recording observations.
- Provided excellent service to patients through personable communication.
- Engaged patients in therapeutic activities designed to enhance mental wellness and social skills.
Patient Engagement Specialist
Northwell Health System- Zucker Hillside Hospital
Glen Oaks, NY
03.2020 - 10.2021
- Quickly assesses and responds to the needs of a unit. (patient/staff)
- Strong communication skills.
- Provide an outstanding patient experience.
- Assist in patient transfers, as well as facilitate hospital-based patient transfers to and from the medical hospital.
- Educated in therapeutic manual holds and verbal de-escalation of patients.
Mental Health Worker
Northwell Health System- Zucker Hillside Hospital
Glen Oaks, NY
04.2013 - 03.2020
- Obtain vital signs.
- Assist patients with ADLs and supportive care.
- Maintains therapeutic milieu.
- Provide written and verbal feedback to nursing staff.
- Rounds are made every twenty minutes to ensure patient safety.
- Assist, initiates, and participates in social and recreational activities, alongside psychiatric doctors, nurses, and social workers.
- Escorts and transports patients off grounds if needed.
- Educated in therapeutic manual holds, verbal and non-verbal de-escalation of patients.
Patient Financial Services Representative
Northwell Health - Lenox Hill Hospital
Manhattan, NY
12.2010 - 04.2013
- Maintained accurate records of all financial transactions.
- Utilized ePremis, OmniPro, Invision, and Eagle systems to bill inpatient/outpatient Medicare claims.
- Communicated effectively with other departments, including HIM, Commercial, and Denials.
- Processed claim adjustments, handled credit balances, and completed follow-up.
Claims Processor/Claims Adjuster
Perot/Dell Healthcare Solutions BCBS
West Plano, TX
12.2007 - 12.2009
- Utilized Ultera imaging system and Trizetto Networx Pricing system to research claim status and adjustments.
- Processed hospital claims through ITS system in part of Anthem BCBS WGS system.
Connections Specialist/Team Leader/Quality Assurance Analyst
Peach State Health Plan, Georgia Medicaid Account
Atlanta, GA
05.2002 - 02.2007
- Connections Representative: Billing and processing of Medicaid claims, assisted members with social services including home visits, provide counseling and mentoring services.
- Team Lead - Member Services: Supervised and trained new hires.
- Quality Assurance Analyst: Monitored selected samples of outgoing written correspondence to the Georgia Medicaid and Peach Care for Kids providers, attended audit summary finding meetings, prepared reports for the units and each correspondence specialist.
Education
Bachelor of Arts -
Georgia State University
Atlanta, GA12-2006
Skills
- Mental Health Support
- Individual Counseling
- Behavioral assessment
- Strong communication skills
- Patient Assessment
- De-Escalation Techniques
- Excellent customer service skills
- Microsoft Office: Word/Excel/Outlook/Powerpoint
Certification
- CPR/AED Certified, American Heart Association [Infant, Child, Adult]
Timeline
Behavioral Health Associate
Jamaica Hospital Medical Center
01.2024 - Current
Behavioral Health Associate
Queens Hospital Center
08.2022 - 12.2023
Patient Engagement Specialist
Northwell Health System- Zucker Hillside Hospital
03.2020 - 10.2021
Mental Health Worker
Northwell Health System- Zucker Hillside Hospital
04.2013 - 03.2020
Patient Financial Services Representative
Northwell Health - Lenox Hill Hospital
12.2010 - 04.2013
Claims Processor/Claims Adjuster
Perot/Dell Healthcare Solutions BCBS
12.2007 - 12.2009
Connections Specialist/Team Leader/Quality Assurance Analyst
Peach State Health Plan, Georgia Medicaid Account
05.2002 - 02.2007
Bachelor of Arts -
Georgia State University
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