Richard Wallis
Retail Management/Sales Professional
Little Rock,AR
Summary
Adept at training managers to improve employee relations, increase understanding of legal requirements and effectively motivate employees and strengthen relationships at all levels. Articulate, inspiring and a hands-on leader with strengths in program management, process improvement and data analytics. Forward-thinking, results-driven and focused on facilitating relationships and collaboration between diverse employees and departments in order to accomplish common goals.
Overview
4
4
years of professional experience
Work History
Route Sales Representative
Frito-Lay
10.2022 - Current
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Displayed products properly at customer sites and according to company specifications and policies.
- Boosted revenues by upselling and cross-selling products to new and established customers.
Assistant Store Leader
Kroger
07.2021 - 09.2022
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
Overnight Support Manager
Wal-Mart
01.2020 - 07.2021
- Addressed customer complaints and strove to provide fair and satisfying resolution for each concern
- Interviewed applicants for employment, made hiring decisions, and trained new staff in job functions
- Open and closed store and set up shop for each day's operation
- Scheduled employees to maintain adequate coverage for expected business needs and customer demand levels
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
Inventory Supervisor
Wal-Mart
05.2019 - 01.2020
- Developed and improved operations functions by directing staffing, training, and performance management
- Handled personnel problems and complaints to restore harmony to workforce and improve teamwork
- Examined incoming freight to determine most effective handling and loading method
- Kept assembly line operating in good condition by troubleshooting and resolving issues
- Prepared schedules and assigned work to effectively cover materials handling
Education
Associate of Applied Science - Automated Manufacturing Systems Technology
On Hold
Skills
- Corrective Action Leadership
- Store Layouts
- Conflict Resolution Techniques
- Constructive Feedback
- Customer Loyalty
- Sales Forecasting
- Brand Visibility
- Customer Buying Habits
- Customer Service and Assistance
- Employee Relations Oversight
Timeline
Route Sales Representative - Frito-Lay
10.2022 - Current
Assistant Store Leader - Kroger
07.2021 - 09.2022
Overnight Support Manager - Wal-Mart
01.2020 - 07.2021
Inventory Supervisor - Wal-Mart
05.2019 - 01.2020
Pulaski Technical College - Associate of Applied Science, Automated Manufacturing Systems Technology
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