Richard Walls
United States
Summary
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Operations Manager
Semco
06.2014 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reported issues to higher management with great detail.
Roofing Foreman
Covington
12.2011 - 06.2014
- Spoke with roofing customers and answered questions regarding concerns and requests.
- Maintained job sites to meet company and federal safety regulations.
- Managed roofing supplies, parts and equipment by ordering new materials to refill low inventory.
- Communicated effectively with team members, guiding crew in roof installations and repair work.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
Customer Service Representative
ICT Group
11.2010 - 12.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Crew Trainer
Hardees
11.2008 - 11.2010
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
High School Diploma -
Morrilton High School
Morrilton, AR05.2009
Skills
- Inventory Control
- Client Relations
- Quality Assurance and Control
- Operations Oversight
- Leadership
- Multi-unit operations management
- Solutions Development
- Heath and safety compliance
- Flexible
Certifications
Crane Certified, Fork Lift Certified, Iron Worker Certified, First Aid/CPR
Timeline
Operations Manager
Semco
06.2014 - Current
Roofing Foreman
Covington
12.2011 - 06.2014
Customer Service Representative
ICT Group
11.2010 - 12.2011
Crew Trainer
Hardees
11.2008 - 11.2010
High School Diploma -
Morrilton High School
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