Richard Waschau
Penn Valley,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Luckys Grocery Store
04.1999 - 09.2022
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Center Store Manager
Luckys Grocery Store
04.1997 - 04.1999
- Reduced inventory shrinkage through diligent monitoring, proper storage, and rotation of perishable items.
- Managed inventory levels effectively, ensuring stock was available to meet customer demand while minimizing waste due to spoilage or obsolescence.
- Implemented targeted promotions that effectively moved slow-moving merchandise while increasing overall sales revenue.
- Increased customer satisfaction with exceptional service, addressing concerns promptly and professionally.
- Streamlined order processes for increased efficiency in product replenishment and delivery.
- Contributed to a positive store culture by actively participating in staff meetings, sharing ideas and best practices, and providing support for colleagues as needed.
- Assisted in setting up attractive displays that showcased featured products while adhering to company guidelines regarding visual presentation.
- Mentored new employees on company policies, procedures, and best practices to ensure a well-trained workforce.
- Established strong relationships with vendors to negotiate better pricing, secure exclusive deals, and ensure timely deliveries of stock.
Cashier
Luckys Grocery Store
1987 - 1997
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained abalanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Associate of Arts - General Education
Ohlone College
Fremont, CA06.1989
High School Diploma -
Washington High School
Fremont, CA06.1986
Skills
- Problem-Solving
- Customer Service
- Store Organization
- Employee Scheduling
Certification
- Forklift Certification
- Food Safety Certification
Timeline
Assistant Store Manager
Luckys Grocery Store
04.1999 - 09.2022
Center Store Manager
Luckys Grocery Store
04.1997 - 04.1999
Cashier
Luckys Grocery Store
1987 - 1997
Associate of Arts - General Education
Ohlone College
High School Diploma -
Washington High School
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