Richard Washington

• Cross-trained new associates on picking and filling orders for warehouse products.
• Manually transported warehouse materials weighing up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
• Read and analyzed work orders to verify consistency with merchandise information.
• Operated frequency scanners to track shipment progression and input data into shipping system.
• Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
• Maintained compliance with company safety policies and called violations to attention of management.

• IT Managed Services, Network Design, Cloud VOIP and Onsight Phone Solution, Network Solutions, Structured Cabling & fiber, Mitel Connect Products. Developed and maintain positive customer relations and coordinated with team members to ensure request and question were handled appropriately.
• Worked with customers to understand needs and provide excellent service
• Increased customer satisfaction by resolving issues
• Led projects and analyzed data to identify opportunities for improvement
• Offered friendly and efficient service to customers, handled challenging situations with ease

• Established productive professional relationships with Channel Partner organization. Assisted channel sales program encompassing partner education, sales and management for Hosted UC (SAAS and Contact Center
• Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
• Facilitated client satisfaction and renewed customer relations to drive growth
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
• Introduced new processes to improve data analysis
• Analyzed key competitors to respond to competitive threats
• Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs

• Selling Communications system and services to small and major corporation such as Vertical Wave, Vertical Summit, Mitel, Century Link, Level 3 and Cox business services to business to business in the Greater Phoenix and Arizona markets.
• Built and strengthened relationships with new and existing accounts to drive revenue growth
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
• Identified customer needs to achieve service levels that met and exceeded expectations
• Cold called, canvassed and obtained referrals to develop sales pipeline
• Prepared additional quotes for current clients to upsell products and services
• Researched competitive landscape and emerging technologies to position brand in global marketplace
• Created and executed account strategies to translate organizational goals into client activities

Selling communication systems Avaya VOIP, Data switches, call center applications, paging systems, cabling, security systems, I also have partnered with various carriers, worked with construction companies bidding on their low voltage projects to Major Corporations, Nursing Homes, Hospitals and Schools. Triple Sales Growth in the last 4 years using business strategies and leveraging various vertical markets. Achieve customer retention rates of 90% by anticipating the various technical issues that occur during on-boarding and earning customer confidence, trust and loyalty
I have strengthen our company by implementing how to improve our market share in the communication arena.
Also did training and demo's to all facets of communication, paging and etc.

• Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration
• Developed deep knowledge of customer businesses and relationship to company objectives
• Originated new business transactions by incorporating expertise and value propositions

Selling Avaya IPO, NEC and Toshiba phone systems as well as cabling to small to major companies and the surrounding areas

• Generated new accounts by implementing effective networking and content marketing strategies from small business to major corporation needing 4 to 400 phones. Sold 3Com VoIP ,WIN, NEC, Vodavi,and Avaya Partner system and cabling.
• Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities
• Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue
• Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes

My duties involved setting up retail stores and business partners covering Arizona, New Mexico, Nevada, and Northern Texas with AT&T wireless products and training.

Cultivated customer and partners rapport to increase retention rates and drive goal achievement. Forecast sales numbers and product profitability to determine ideal strategies.

• Facilitated channel engagement to support territory sales goals
• Maximized coverage within defined regions to penetrate organizations to utilize products
• Adopted and optimized tool usage among marketing teams to deliver business results
• Cultivated and developed strategic partnerships to build assigned territory
• Developed solid working knowledge of products to understand benefits to potential customers

Responsible for 30 Channel Managers Marketing sales of cellular services responsible for retail stores doing business with AT&T,Verizon, Cingular Wireless.

Providing training as well as dealer relationship the the various carriers and helping the Chanel Manager and stores maintain their monthly goals.

• Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance
• Developed sales strategy based on research of consumer buying trends and market conditions
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
• Evaluated costs against expected market price points and set structures to achieve profit targets
• Improved customer experience by creating custom showrooms across retail locations
• Introduced cost-saving initiatives to reduce losses and increase profit margin