Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
Generic

Richard Washington

Tallahassee,FL

Summary

Dynamic manager with a proven track record at McDonald's, excelling in staff training and development while enhancing customer satisfaction. Leveraged strong budgeting expertise and conflict resolution skills to reduce employee turnover and drive sales growth. Committed to fostering a positive work environment and achieving operational excellence through strategic planning and effective team leadership.

Overview

1
1
Certification

Work History

Manager on Duty

McDonald's
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
  • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
  • Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
  • Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
  • Improved team productivity by implementing efficient scheduling and task delegation processes.
  • Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
  • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
  • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
  • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
  • Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
  • Evaluated employee performance fairly during annual reviews using measurable criteria based on job responsibilities.
  • Led successful cross-functional projects to drive business growth and improve operational efficiency.
  • Streamlined operations, optimizing resource allocation and prioritizing high-impact tasks.
  • Developed and implemented strategies to increase sales and profitability.
  • Developed comprehensive reports for senior management, highlighting key performance metrics and areas for improvement.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Defined clear targets and objectives and communicated to other team members.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Skills

  • Customer service focus
  • Sales and marketing
  • Staff training and development
  • Scheduling proficiency
  • Policy enforcement
  • Budgeting expertise
  • Industry awareness
  • Employee engagement
  • Customer service
  • Staff management
  • Goal oriented
  • Training and mentoring
  • Decision-making
  • Documentation and reporting
  • Strategic planning
  • Task delegation
  • Inventory oversight
  • Processes and procedures
  • Financial management
  • Complex Problem-solving
  • Employee motivation
  • Expectation setting
  • Business administration
  • Operations management
  • Schedule development
  • Budget management
  • Employee development
  • Staff discipline
  • Business development
  • Inventory control
  • Project planning
  • Process improvement
  • Industrial hygiene
  • Human resources management
  • Staff development
  • Project management
  • Negotiation
  • Priority management
  • Process monitoring and improvement
  • Waste reduction
  • Attention to detail
  • Verbal and written communication
  • Relationship building
  • Team building
  • Safety protocols
  • Coaching and mentoring
  • Analytical thinking
  • Conflict resolution
  • Policy and procedure development
  • Quality control
  • Workflow management
  • Risk management
  • Performance management
  • Change management
  • Staff education
  • Department organization
  • Teamwork and collaboration
  • Problem resolution
  • Goal setting
  • Professional and courteous
  • Team leadership
  • Customer relationship management
  • Work Planning and Prioritization
  • Team development
  • Employee coaching and mentoring
  • Schedule management
  • Performance evaluations
  • Schedule oversight
  • Idea development and brainstorming
  • Cost control
  • Staff training
  • Good judgment
  • Interpersonal relations
  • Performance reviewing
  • Performance tracking and evaluation
  • Managing operations and efficiency
  • Lead generation
  • Needs assessment
  • Business analysis and reporting
  • Onboarding and orientation
  • Brand management
  • Preventive Maintenance
  • Negotiation and conflict resolution
  • Revenue forecasting
  • Training and development
  • Business planning
  • Emergency response
  • Fiscal management

Accomplishments

Serv safe certified, Hospitality & Restaurant Management, Hospitality & Human Resources Management, Controlling Food Cost, Nutrition, and Purchasing from the National Restaurant Association.

  • Resolved product issue through consumer testing.
  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.
  • Collaborated with team of Number in the development of Project name.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result by introducing Software for Type tasks.
  • Supervised team of Number staff members.

Certification

Serv Safe certified, Hospitality & Restaurant Management, Hospitality & Human Resources Management, Controlling Food Cost, Nutrition and Purchasing.

Timeline

Manager on Duty

McDonald's

Similar Profiles

CREATE PROFILE
Richard Washington