Summary
Work History
Education
Skills
Timeline
Generic

Richard Watts

Cincinnati,OH

Summary

Dynamic Multi Unit Manager at HMSHost with a proven track record in optimizing operations and enhancing customer satisfaction. Highly motivated and detail-oriented, skilled in food safety and team development. Successfully reduced employee turnover and improved sales performance through effective leadership and strategic initiatives. Committed to maintaining cleanliness and high-quality standards. I also managed 3 restaurants that did 2 million dollars in sales per month

Work History

Line 3 Cook

HMSHost
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Multi Unit Manager

HMSHost
  • Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
  • Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
  • Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
  • Enhanced employee satisfaction through the development of comprehensive training programs and performance evaluations.
  • Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
  • Ensured safety protocols were consistently enforced to protect both employees and customers, minimizing accidents or incidents.
  • Boosted sales performance by identifying growth opportunities and implementing targeted marketing strategies.
  • Increased overall efficiency by streamlining operations and implementing standardized processes across multiple units.
  • Managed financial aspects of multiple units, ensuring optimal cost control and revenue generation strategies were in place.
  • Launched new products and services successfully across all units, leading to increased market share in competitive industry sectors.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Mental Heath Tech

SUN Behavioral Health
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Business

Job Corps
Cincinnati, OH
12.2011

Skills

  • Time management
  • Attention to detail
  • Highly motivated
  • Cleaning and organization
  • Customer service
  • Reliable and trustworthy
  • Problem-solving
  • Food safety knowledge
  • Cleanliness standards
  • Knife skills
  • Quality control

Timeline

Line 3 Cook

HMSHost

Multi Unit Manager

HMSHost

Mental Heath Tech

SUN Behavioral Health

Business

Job Corps

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