Summary
Overview
Work History
Education
Skills
Awards
Summary - Vision
Timeline
Generic

Richard W. Carter

Davenport

Summary

Dynamic leader with extensive experience at Universal Orlando, specializing in operational strategy and project planning. Achievements include significant improvements in guest satisfaction and effective training programs while overseeing multi-venue operations. Expertise in capital forecasting and team collaboration, consistently delivering successful outcomes in high-pressure environments.

Overview

40
40
years of professional experience

Work History

Senior Manager Park Services

Universal Orlando
03.2017 - Current
  • Responsible for overall successful operation Park Services within City Walk and Volcano Bay.
  • Leading both Days and Nights leadership teams.
  • Developed strategies for nightly turnover of 7 full-service restaurants and 15 quick service venues. Including cleaning and maintenance of BOH/FOH.
  • Multi-faceted operation, that involves managing roadways, sweeper trucks operations, utility pressure washing of building facades and hard surface, dining, and kitchen maintenance.
  • Park Services cleaning and appearance standards of both dry park and wet park operations.
  • Developed strategy and procedures to become the first area of Universal and the Industry to re-open after Covid-19 shutdown.
  • Created new OJT training process for new hires, and daily checklist for turnkey operations constructing nightly cleaning routes for custodial and utility operations.
  • Continual evaluation of both labor and non-budgetary needs and constraints.
  • Project planning and forecasting for capital expenditures.
  • Create and develop strategies for both Guest Satisfaction Surveys and Team Member Satisfaction surveys.
  • Ongoing partnership with Human resources Team to evaluate and develop existing talent and new talent acquisition needs.
  • Led cross-functional teams to enhance guest experience and operational efficiency. Bringing together leaders from across multiple disciplines to align common goals for Team Members on 3rd shift.

District Training Manager

HHGREGG
08.2013 - 08.2016
  • District Training Manager for 8 stores.
  • Developed onboarding program for new sales associates.
  • New Manager mentor for region.
  • Inventory audits, product life cycle, placement, ordering, loss prevention.
  • Perform quarterly administration audits throughout district.

Store Coach

Sears Home Stores
10.2008 - 08.2013
  • Developed marketing plan for new territory consisting of 6 locations, conducted guerilla marketing campaign with local entities.
  • Constructed delivery routes with internal partners and third-party vendors.
  • Mass hiring events and college recruitment programs.
  • District captain for labor budgeting and schedules.

Operations Manager

Lowes Home Improvement
12.1999 - 09.2008
  • Store of the Year 2003, with sales exceeding 89million dollars.
  • Grand opening of 2 locations, as Sales Manager and Operations Manager.
  • POC for all customer service issues and warranty claims with vendors, lead installed sales department.
  • Developed audit strategies for all operational areas, inbound/outbound freight, daily /yearly inventory reconciliation, warehouse operations.
  • Senior manager for night operations within district, planned merchandise resets for major and micro holidays, including pre order and exit strategy of product.

Non-Commissioned Officer

U.S. Army
03.1986 - 01.2005
  • Small Unit Leadership Strategies and Combative Instructor United States Military Academy, West Point.
  • Infantry leader for numerous training and deployments.
  • Unit Movement Logistical Officer for battalion size element 1200 plus soldiers and equipment.
  • Numerous Awards and decorations.

Education

B.S. - Business Administration

Western Governors University
Salt Lake City

Skills

  • Operational strategy and project planning
  • Capital forecasting
  • Guest satisfaction and training
  • Multi-venue management

Awards

  • McGrath Leadership Award-United States Army
  • Excellence in Leadership Award-Universal Orlando
  • Knock Out Award-Universal Orlando
  • TSAT in Action Award of Excellence

Summary - Vision

To consistently lead with integrity, fairness, and clear and honest communication. To mentor and develop my team, all the while creating a respectful, enjoyable, and professional environment, where business and personal goals align.

Timeline

Senior Manager Park Services

Universal Orlando
03.2017 - Current

District Training Manager

HHGREGG
08.2013 - 08.2016

Store Coach

Sears Home Stores
10.2008 - 08.2013

Operations Manager

Lowes Home Improvement
12.1999 - 09.2008

Non-Commissioned Officer

U.S. Army
03.1986 - 01.2005

B.S. - Business Administration

Western Governors University

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