Richard Webb
North Las Vegas,NV
Summary
Customer Service Specialist experienced in expediting and clerical operations. Managed multiple projects simultaneously in fast-paced environments while building positive business and customer relationships. Focused on delivering timely results and enhancing customer experiences through strong work ethic and adaptability.
Overview
30
30
years of professional experience
Work History
City Carrier
U.S Postal Service
North Las Vegas, Nevada
09.2000 - 01.2021
- Provide excellent customer service while delivering mail to residential and commercial settings.
- Prioritize tasks, handle multiple projects simultaneously.
- Delivered mail and packages to residential and commercial addresses.
- Sorted and organized incoming mail for efficient delivery routes.
- Operated postal vehicles while adhering to safety regulations.
- Interacted with customers to address inquiries and provide service information.
- Maintained accurate records of deliveries and pickups throughout shifts.
- Communicated with team members to coordinate delivery schedules and tasks.
- Ensured compliance with postal policies and procedures during operations.
- Provided exemplary services to customers by being pleasant and engaging and offering to assist with mail-related concerns.
- Prepared mail in sequence of delivery for optimal productivity.
- Picked up and delivered mail to businesses and residences on schedule, allotting time for poor weather and road conditions.
- Delivered mail to residences and commercial customers outside of city limits along established postal route.
- Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
- Utilized portable scanners to mark item delivered to residences and businesses, keeping records current and accurate.
- Inspected assigned vehicle for safety issues and reported any mechanical problems to supervisor.
- Ensured customer satisfaction by providing prompt, courteous service.
- Loaded mail onto delivery vehicle according to postal regulations.
- Prepared parcels for shipment and ensured accurate labeling according to USPS regulations.
- Followed security protocols when delivering large amounts of cash or other valuable items.
- Secured envelopes and parcels in mailboxes or on doorstep.
- Managed route efficiently to ensure that all mail was delivered within designated time frames.
- Verified accuracy of addresses on packages and letters before delivery.
- Worked closely with supervisors and other staff members as part of a team effort.
- Safely operated mail delivery vehicle or walked on foot.
- Collected payments on past due bills during deliveries.
- Facilitated customer transactions by selling stamps and money orders, ensuring accurate payment handling.
- Observed traffic laws when operating delivery vehicle.
- Reported changes in address information or special instructions from customers immediately to supervisor.
- Maintained records of all pickups and deliveries made throughout the day.
- Adhered strictly to Postal Service regulations concerning safe handling of hazardous materials.
- Answered customer inquiries regarding mail delivery times, postage rates.
- Handled undeliverable mail in accordance with established procedures.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Scanned labels on letters or parcels to confirm receipt.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Recorded address changes to redirect mail for residences or businesses.
- Used road maps or GPS to verify routes and designated addresses.
- Provided change-of-address cards and other postal forms upon customer request.
Ass. Manager
Hertz Rental Car
Richmond, CA
01.2000 - 06.2000
- Managed daily operations of rental car fleet and customer service team.
- Also responsible for overseeing sales and renting of cars.
- Resolved customer complaints effectively across all service areas.
- Trained new employees on company policies and customer interaction techniques.
- Developed training materials for staff on best practices in rental procedures.
- Implemented efficiency improvements in rental processing and customer check-in.
- Coordinated vehicle maintenance schedules to ensure optimal fleet readiness.
- Managed customer service inquiries and complaints in a timely manner.
- Active in resolving customer complaints an all aspects of customer service.
- Assisted in resolving customer complaints to enhance satisfaction and loyalty.
- Facilitated communication between departments to streamline service delivery.
- Also responsible for overseen sales and renting of cars.
Telephone Directory Assistance Operator/Lead
Metro-One Telecommunications
Alameda, CA
01.1999 - 01.2000
- Responsible for very heavy inbound calls from wireless customers in the Bay Area.
- In addition to providing telephone listings to callers, I also provide directions, movie listings, and concierge services.
Customer Service Representative
Intelegy/Petstore.com
Emeryville, CA
01.1999 - 01.2000
- A start-up e-commerce assisted customers with orders over the phone via e-mail and Internet services in a call center environment.
- Placed orders for customers, answered questions, and talked customers through operations of Internet and website services.
- Resolved and researched difficult customer issues.
Pest Control Technician/ Assistant Supervisor
Orkin Pest Control
Richmond, CA
01.1999 - 01.2000
- Responsible for applying chemical pesticides to residential, commercial setting.
- Also responsible for training and sales, customer services, heavy phones, and supervising 4 to 6 employees.
Electronic Sales Supervisor
Circuit City
Richmond, CA
01.1996 - 01.1999
- Supervised and trained employees in all aspects of consumer electronics.
- Answered multiple phone lines, resolved customer complaints, and assisted with customer service.
Line Supervisor
Motorola Corp
Lawrenceville, GA
01.1995 - 01.1996
- Responsible for production line assembly.
- Meeting quotas, multiple telephone lines, purchasing and inventory control.
Specialist E-4
United States Army
Fort Lewis, WA
01.1991 - 01.1994
- Secured sensitive information to safeguard national interests.
- Conducted training sessions for new recruits at security facility, enhancing readiness and operational effectiveness.
- Managed multi-lined telephone systems and provided security detail for the President of the United States, ensuring effective communication and safety.
Education
Some College (No Degree) - Business Management
Community College of Southern Nevada
Las Vegas, NV 06.2026 -
Skills
- Sorting packages
- Route management
- Customer service
- Record keeping
- Safety compliance
- Team collaboration
- Problem resolution
- Time management
- Effective communication
- Employee training
- Vehicle inspection
- Inventory control
- Attention to detail
- Address management
- Package handling
- Quality assurance
- Project coordination
- Safety procedures
- Incident reporting
- Postal regulations
- Proficiency in portable scanners
- Physically dexterous
- Adaptability and flexibility
- Postal Code Sorting
- Technology use
- Vehicle loading
- Registered mail coordination
- Load handling
- Geographical expertise
- Route navigation
- Safety awareness
- Scan parcels
- Cash handling
- Supply management
- Mail distribution
- Street orientation
- Parcel delivery
- Hand-eye coordination
- Recordkeeping
- Sorting mail
- Report preparation
- Postage calculation
- Undeliverable mail handling
- Handheld scanner operation
- Mail collection
- Highly organized
- Issue reporting
- Delivery accuracy
- Signature collection
- Efficient
- Payment collections
- Postal law proficiency
- Customer service
- Business service
- Safe driving
- Professional relationships
- Building rapport
- Residential service
- Efficient driving
- Service experience
- Mail delivery
- Route planning
- Map reading expertise
- Address verification
- Freight handling
- Multitasking skills
- Load distribution
- Written communication
- Customer engagement
- Customer communication
- Mail forwarding
- Defensive driving
Timeline
Some College (No Degree) - Business Management
Community College of Southern Nevada
06.2026 -
City Carrier
U.S Postal Service
09.2000 - 01.2021
Ass. Manager
Hertz Rental Car
01.2000 - 06.2000
Telephone Directory Assistance Operator/Lead
Metro-One Telecommunications
01.1999 - 01.2000
Customer Service Representative
Intelegy/Petstore.com
01.1999 - 01.2000
Pest Control Technician/ Assistant Supervisor
Orkin Pest Control
01.1999 - 01.2000
Electronic Sales Supervisor
Circuit City
01.1996 - 01.1999
Line Supervisor
Motorola Corp
01.1995 - 01.1996
Specialist E-4
United States Army
01.1991 - 01.1994