RICHARD WEIRICH
Calera,AL
Summary
Resourceful, creative, and innovative Instructional Designer/Developer with over 20 years of experience in training, e-learning, and curriculum development for a wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
37
37
years of professional experience
Work History
Instructional Design and Development
Flex Learning, Sitel
06.2022 - Current
- Designed course materials and supported implementation.
- Contributed to development of comprehensive employee training courses.
- Developed workforce training programs to improve organizational efficiency.
- Wrote, produced, and edited learning videos
- Effectively implemented best training practices and adult learning principles planning and creating instructional materials.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Flex Facilitator
Sitel
03.2020 - Current
- Collaborated with Learning Manager to identify areas needing improvement and recommended solutions
- Developed and implemented comprehensive training module tracker that provides trainers and new agents with daily progress reports based on learning agenda, resulting in considerable improvement in readiness for Nesting
- Conducted attendance compliance project to determine significant causes of missed training time by agents, resulting in strategies for reducing absences, tardiness, and leaving early
- Led pilot project for Capital One by composing instructional materials for trainers and learners and then facilitating program
- Based on reports from Quality Assessment team, wrote, edited, and produced supplementary video training modules to improve agent performance in Nesting
- Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students
- Planned and facilitated training classes in accordance with Capital One curricula, employing varied adult learning methods to maximize learner participation and understanding
- Created PPT learning games in multiple formats, intended to increase retention and application of knowledge essential for servicing customers and meeting client expectations
- Developed and implemented organizational systems to better manage training documentation and progress reporting.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting
Author
01.2012 - Current
- Wrote and published 6 novels and 4 inspirational books.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Maintained informative social media to help further storylines and promote future events
- Edited and proofread all texts with help of Grammarly and MS Word
- Organized material to research and complete writing tasks
Freelancer
Advertising Creations
12.2010 - 01.2020
- Supplied hundreds of voiceovers for documentaries, instructional videos, audiobooks, commercials, and websites
- Built productive relationships with industry partners and competitors to support strategic business objectives
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
Customer Service
SYKES
03.2012 - 09.2015
- Provided excellent customer service for SYKES programs including Intuit TurboTax, Cigna Medical, Sprint, ATT, & XBOX
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes
- Exhibited high energy and professionalism when dealing with clients and staff
Advertising Sales Representative
AT&T Advertising Solutions
01.2009 - 12.2010
- Managed numerous advertising accounts
- Received multiple customer service excellence awards
- Developed strong relationships with advertisers and negotiated pricing following established procedures
- Created and presented media and advertising packages to prospective customers
- Helped customers in determining design and layout of sold and spec ads
- Educated clients on specific marketing strategies to increase client sales and overall promotion effectiveness
Manager/Program Manager/Air Talent/Sales
Crawford Broadcasting
01.2001 - 10.2008
- Managed staff and all programming of 3 radio stations
- Developed new radio formats, sold advertising and programs, created promotions, wrote and produced imaging for Birmingham stations and other Crawford stations, handled public relations, wrote and produced advertising campaigns, voiced commercials, hosted morning show and mid-day talk show
- Developed and maintained websites and used desktop publishing to create print media
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Performed statistical analyses to gather data for operational and forecast team needs
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maximized performance by monitoring daily activities and mentoring team members
- Recruited and hired top performers to add talent and value to department
- Prepared annual budgets with controls to prevent overages
Education
Samford University
Birmingham, ALGeneral Studies
Southeastern Bible College
Birmingham, ALTidewater School of Broadcasting
Norfolk, VAArmed Forces School of Music
Little Creek, VASkills
- Training Program Development
- Course Materials Development
- Performance Measurement
- Professional Writing
- Active Learning Methods
- Video Storytelling
- Audio and Video Production
- Editing Skills
- Adobe Creative Suite
- Articulate Storyline
- Course Design
- Client Presentation
Timeline
Instructional Design and Development
Flex Learning, Sitel
06.2022 - Current
Flex Facilitator
Sitel
03.2020 - Current
Customer Service
SYKES
03.2012 - 09.2015
Author
01.2012 - Current
Freelancer
Advertising Creations
12.2010 - 01.2020
Advertising Sales Representative
AT&T Advertising Solutions
01.2009 - 12.2010
Manager/Program Manager/Air Talent/Sales
Crawford Broadcasting
01.2001 - 10.2008
Samford University
General Studies
Southeastern Bible College
Tidewater School of Broadcasting
Armed Forces School of Music
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