Richard Welch

Overnight Operations Supervisor

• Provided guidance on product knowledge to both employees and customers, enhancing overall shopping experience within the specialty department.
• Constantly keeping up with current sales trends to ensure our products that have a higher sales velocity are always on the ground ready for our customers to buy, through means of smart cross merchandising, and rotating active sales
• Fixing any and all customer service related issues including but not limited to, correcting delivery issues that have arisen, fixing broken parts for customers, and correcting incorrect invoices
• Have extensive knowledge on forklift, order picker, narrow reach trucks, electric pallets jacks, excel, word, office, teams, powerpoint, credit card application tools
• Following metrics to ensure that both in operations and in sales we are always in the green, including shrink control, sales plans, hour planning, unload and pack out efficiencies
• Maintained stock of items, cleanliness, organization, and provided excellent customer service.
• Trained new employees on overall company and department-specific policies and procedures.
• Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.

Sales Floor Supervisor

• Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
• Built and designed large displays weekly to promote specific products.
• Assigned tasks and established work schedules to staff to cover operational needs.
• Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
• Handled cash register, returns, and refunds.
• Promoted culture focused on encouraging staff to develop skills and abilities.
• Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
• Wrote out weekly schedules to maintain coverage levels for expected demands.
• Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
• Streamlined communication between departments through regular meetings and updates, promoting collaboration on shared goals across teams.

• Stocked shelves nightly, ensuring everything was front faced and cleaned up
• Learned how to make bales, work in a fast paced environment