Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Richard Whaanga

Gaven

Summary

I bring a positive attitude and strong interpersonal abilities, eager to learn and grow in a collaborative environment. With a foundational understanding of community service principles, I am equipped to assist in event planning and execution. Having experienced a background of hardship, I am driven to help others facing similar challenges. I am ready to apply and further develop my organizational and problem-solving skills in a supportive role.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Fence Installer

TFH Hire Services
11.2020 - Current
  • Loading and Unloading of trucks ensuring equipment required matches job run. Safely Securing load and performing pre truck checks.
  • Communicating with client to ensure fencing layout is correct and installed safely and in a timely manner.
  • Erecting and dismantling fence, bracing, hoarding, security fence, hook bracing, water barriers and ccb.
  • Submitting reports including but not limited to job counts, truck maintenance, site safety and more.
  • Prepared items for transportation installing bracing, padding and strapping to prevent damage.
  • Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
  • Used hand tools and instruments to take measurements.
  • Collaborated with team members to complete large-scale fencing projects in a timely manner.
  • Completed fence installation projects within budget and on time, ensuring efficient use of resources.

Aerodrome Reporting Officer

Connellan Ayers Rock Airport
03.2017 - 01.2020
  • Consistently surpassed expectations in producing high-quality reports that drove strategic planning initiatives forward.
  • Participated in regular performance reviews to identify areas for improvement and implement appropriate action plans based on feedback received.
  • Provided valuable insights to management through thorough analysis of key performance indicators.
  • Maintained data integrity by performing regular audits and identifying discrepancies in reported information.
  • Facilitated open communication channels between departments by serving as a central point of contact for reporting inquiries and concerns.
  • Managed sensitive information with discretion, maintaining strict compliance with organizational policies governing data privacy.

Food and Beverage Department Head

Voyages Ayers Rock Resort
01.2012 - 02.2017
  • Trained new employees on department policies, standards, and best practices to ensure consistency in service delivery.
  • Reduced waste by closely monitoring product shelf-life and implementing proper rotation techniques.
  • Planned overall beverage products and services and directed and guided team in flawless implementation of everyday operations and banquets.
  • Enhanced customer satisfaction by ensuring prompt and accurate beverage orders and deliveries.
  • Listened to and understood concerns and issues raised by guests and staff members and solved problems successfully, elevating customer satisfaction and team morale to unprecedented levels.
  • Maximized team performance by providing consistent coaching and guidance to staff members.
  • Implemented cost-saving measures within the department without compromising quality or customer satisfaction levels.
  • Worked closely with cross-functional teams during store remodels or resets to guarantee a seamless transition process for customers.
  • Streamlined inventory management through diligent tracking, ordering, and replenishment procedures.
  • Increased sales with targeted promotions for seasonal beverages and special events.
  • Managed daily operations of the Beverage Department, ensuring smooth workflow and high-quality service.
  • Developed and conducted beverage and food training classes, workshops, and conferences, and enhanced career growth and development for regional team.
  • Improved department efficiency by implementing innovative merchandising strategies.
  • Conducted regular evaluations of staff performance, providing constructive feedback for improvement when necessary.
  • Developed strong relationships with vendors, negotiating favorable pricing terms for products stocked in the department.
  • Provided exceptional customer service by addressing inquiries in a timely manner while maintaining a professional demeanor.
  • Purchased beverage stock and handled all inventory needs.
  • Resolved customer complaints involving food or beverage quality and service.
  • Designed beverage menus.
  • Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
  • Managed all day-to-day operations within budgeted guidelines.
  • Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.

Education

Certificate IV in Youth Work - Certificate IV in Youth Work

CQUniversity Australia

High School Diploma -

Robina State High School
11.2000

Skills

  • Facilities Maintenance
  • Site Condition Assessment
  • Job Site Safety
  • Team Collaboration
  • Time Management
  • Job Site Organization
  • Heavy Lifting
  • Verbal and Written Communication
  • Punctual and Reliable
  • Volunteering (Drug and Alcohol - Drastic Outreach Program)
  • Physical Strength and Stamina
  • Team Player
  • Adaptive learning
  • Following safety practices

Certification

  • Current white card
  • Current blue card
  • First Aid certificate
  • Current Police Check
  • Open Drivers Licence
  • LF forklift
  • EWP ticket
  • Confined space ticket
  • Rail Corridor all access ticket

Timeline

Fence Installer

TFH Hire Services
11.2020 - Current

Aerodrome Reporting Officer

Connellan Ayers Rock Airport
03.2017 - 01.2020

Food and Beverage Department Head

Voyages Ayers Rock Resort
01.2012 - 02.2017

High School Diploma -

Robina State High School

Certificate IV in Youth Work - Certificate IV in Youth Work

CQUniversity Australia

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Richard Whaanga